Service Clerk - Grocery

About the role

We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions. We are a group interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, a flower shop, a home goods store, a bakery, or a restaurant - we are passionate about it all. Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR, or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer.

Responsibilities

• Report for duty on time and ensure you use the time clock to check in and out.
• Manage your time, including taking rest and meal breaks in compliance with California Labor Law.
• Maintain high standards of appearance and hygiene that include clean clothes, nails and hair and no heavy perfumes/colognes.
• Greet customers, provide them with item information and direct them to the item's location in a store.
• Control inventory and inform procurement managers in case of low inventory levels.
• Discard all expired items according to company policy and place near expiry ones on special promotions.
• Perform stocking duties such as lifting, rotating products, ordering, blocking, dusting and facing.
• Process customer orders and oversee timely product deliveries.
• Supervise cleanliness and maintenance duties around the grocery section.
• Receive grocery items delivery and confirm the accuracy of both order and invoice.
• Oversee daily price changes and manage cash register as required.
• Restocks all bags, packaging and utensils needed throughout the shift.
• Complete all opening, closing, and side work duties for assigned station according to the corresponding checklists, and direction from management.
• Stock and face all areas of the store, including but not limited to the produce display, the merchandisers, and the retail shelving.
• Aid guests with finding products, according to their specific needs.
• Identify and build relationships with regular customers.
• Pack orders for pickup, delivery and in-store shopping carefully, to maintain product quality during transport.
• Ring through and close out all orders in the POS system correctly.
• Have a basic understanding of all produce, baked goods and Gjusta-made products in the store.
• Have a basic understanding of the Gjelina Group as a whole, all operations and their operating hours.
• Review all provided training materials, and continually educate about the products in the store.
• Properly use and maintain all equipment in the store.
• Train and become competent as Barista.
• Ensure proper handling of ready-to-eat food products.
• Cleans, sanitizes, and organizes the counters and store and attend to any spills or messes in a timely manner.
• Ensure proper cash handling methods are used to have a cash drawer that is balanced.
• Perform other duties and responsibilities as required or requested by management.

Qualifications/Requirements

• Previous retail experience, required.
• Minimum 1-2 years in the industry experience, preferred.
• Strong communication skills: in person, on the phone, and via email.
• Organizational skills and attention to detail.
• Comfortable working with distributors/vendors and clients.
• Ability to use the point-of-sale system and troubleshoot problems.
• Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner.
• Ability to keep calm when faced with any unusual situations.
• Ability to perform the essential functions of the job.
• Ability to work in a team environment.
• Ability to take direction & performs other duties as assigned by supervisor / manager.
• Welcome to join any company training within any of the hospitality or food retail spaces if you want to know more about food, wine, and service.
• Ability to work calmly and effectively under pressure.
• Ability to understand and follow written and verbal instructions.
• Ability to take direction.
• Ability to work in a team environment.
• Must thrive in a fast-paced environment.
• Must have a strong work ethic, trust, integrity, and accountability.
• Complete CA Food Handler's Certification.
• Must be able to follow all safety, health, and sanitation procedures.