UNIT CLERK - 2AB

About the role

This position serves as a role model of service excellence, greeting others courteously and professionally. The role involves direct and indirect patient care, maintaining a clean and organized workspace, and supporting various administrative tasks.

Responsibilities

• Greets others in a courteous manner and introduces self.
• Speaks to people, making eye contact.
• Advises physicians of the nurse assigned to their patients.
• Notifies the appropriate nurse of the need to round with the physician.
• Demonstrates effective use of communication techniques.
• Operates the telephone, answering, transferring, holding, and placing calls.
• Supports individual communication strategies, such as using a whiteboard.
• Supports the physician and other clinicians in the effective and safe use of the electronic medical record.
• Maintains a complete electronic patient chart and companion paper chart.
• Assists in maintaining appropriate staffing levels by identifying and contacting replacement staff as needed.
• Participates in unit performance improvement activities.
• Assists in maintaining/decreasing organizational/department costs.
• Assists in the department's compliance with state, JCAHO, OSHA and other regulatory agencies.
• Assists in continuous survey readiness for inspections and surveys.
• Maintains accountability for actions taken.
• Acts as a patient advocate.
• Performs effectively in the role of preceptor/mentor to new hires and/or students.
• Assists in maintaining/decreasing organizational/department costs.
• Assists in the department's compliance with state, JCAHO, OSHA and other regulatory agencies.
• Assists in continuous survey readiness for inspections and surveys.
• Maintains accountability for actions taken.
• Acts as a patient advocate.
• Performs effectively in the role of preceptor/mentor to new hires and/or students.

Requirements

• High School Diploma, GED, or Higher Level of Education.
• Sound judgment, problem-solving skills, strong oral and written communication skills, ability to follow directions from other team members; works independently assigned duties.
• Strong organizational skills, proficient keyboarding skills.

Qualifications

• Medical Terminology preferred.

Skills

• Effective communication skills.
• Thorough message taking and relaying.
• Use of electronic medical record and electronic functions.
• Ability to solve problems utilizing critical thinking skills.
• Leadership and mentoring abilities.

Benefits

• Compliance with state, JCAHO, OSHA and other regulatory agencies.
• Maintaining a clean and organized workspace.
• Assisting in maintaining appropriate staffing levels.
• Assisting in the department's compliance with state, JCAHO, OSHA and other regulatory agencies.
• Maintaining accountability for actions taken.
• Acting as a patient advocate.
• Performing effectively in the role of preceptor/mentor to new hires and/or students.
• Assisting in maintaining/decreasing organizational/department costs.
• Assisting in the department's compliance with state, JCAHO, OSHA and other regulatory agencies.
• Maintaining accountability for actions taken.
• Acting as a patient advocate.
• Performing effectively in the role of preceptor/mentor to new hires and/or students.

Pay

The pay for this role is commensurate with experience.

Schedule

The schedule for this role rotates and includes standby, on-call, and local travel between Independence Health locations.