Unit Assistant, Spinal Cord Innovation Center

About the role

The Unit Assistant will perform reception activities including answering phone, greeting internal and external customers, routing incoming and outgoing mail, and maintaining inventory of necessary supplies.

Responsibilities

• Determine the nature of patient or visitor needs/requests, securing the appropriate resource and monitoring follow-up for satisfaction.
• Respond to patient call lights, including emergencies.
• Ensure that the center work area is orderly and presents a positive image of the nursing unit.
• Maintain files of emergency information for each patient including current history and physical exam, face sheet, copy of DNR form, blood consent (as applicable).
• Prepare paperwork for patients upon discharge.
• Distribute patient therapy schedules ensuring the most recent schedule is available to necessary personnel.
• Audit adherence to specific policies and procedures (infection control, DNR and others as requested), utilizing reports from the EMR system.
• Auxiliary in orientating new staff to the functions of the nurses' station, phones, access doors, CapMgt, and Guardian.
• Schedule patient appointments including arranging transportation and notifying relevant parties of scheduling conflicts.
• Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

Requirements

• High School Diploma or 1-2 years of college or other post high school training or equivalent experience.
• Proficiency in keyboarding skills.
• Application of a variety of simple computer PC software and office equipment (photocopying, fax machine, multi-line phone, etc.).
• Basic communication and interpersonal skills necessary to interact appropriately with internal/external customers in various circumstances.
• Organizational skills necessary to efficiently prioritize and complete a variety of tasks.
• Ability to collaborate effectively in a team setting in order to maximize quality and efficiently of operations.

Qualifications

Normal office environment with little or no exposure to dust or extreme temperature.