Unit Assistant/Patient Experience - Emergency Services - Per Diem

Unit Assistant/Patient Experience Representative

About the role

Every interaction is an opportunity to make a difference. As a Unit Assistant/Patient Experience representative, you'll help enhance patient satisfaction, support daily unit operations, and create meaningful experiences that positively impact patients and families.

Why Choose Guthrie

• Voluntary 403(b) Retirement Plan – Plan for your future with Fidelity investment options
• Employee Assistance Program – Confidential support for personal and professional well-being
• Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage
• PTO Starts on Day 1 – Friendly, Inclusive Work Family – Be part of a team that feels like home
• Recognized as a Top Healthcare Employer: Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well-being, including:
• Best Places to Work 2025
• Modern Healthcare - America's Greatest Workplaces in Healthcare 2025, 2026
• Newsweek - America's Best-In-State Employers (PA) 2025
• Forbes - America's Best Employers for Healthcare Professionals 2025
• Forbes - America's Best Employers for Women 2025

Schedule & Coverage

Per Diem Position Summary: Provides general support tasks (non-clinical) for patients in all areas of the Emergency Department with specific focus on patient and family satisfaction.

Essential Functions

• Support Hourly Rounding (Main ED and in the Waiting Room as necessary)
• Round on each patient in the ED at least hourly
• Maintain a clean and safe environment for the patient and family
• Document hourly rounding in EPIC
• Provide updates to the patient (and family with the patient’s permission) in collaboration with nursing staff
• Manage the Comfort Care Menu Item
• Assist in placing ED Overflow patients into hospital beds when appropriate
• Support meeting the patient or family needs such as providing warm blankets and/or a pillow, offering snacks or drinks (only after checking with the nurse)
• Answer call bells promptly
• Answer unit phone calls promptly
• Returns equipment to specified locations

Complies with policies and procedures

• Supports the philosophy of the hospital and department of nursing
• Represents the hospital to patients/families and health care team in a professional, courteous manner while being sensitive to how others perceive both verbal and non-verbal communications
• Demonstrates cost-effective patient care by demonstrating proper use and care of equipment, appropriate and prudent use of supplies, accurate charging of supplies, performing other division-specific tasks, and appropriate utilization of available resources
• Demonstrates initiative in completing work that needs to be done as defined in the employee's areas of responsibility
• Participates in performance improvement activities to improve service and care

Other Duties

• Assists in the orientation of new personnel and serves as a role model to other employees
• Willingness to accept non-routine work assignments as appropriate
• Authorized to access secured storage areas in the performance of essential job functions and duties
• Complete Hand Hygiene Audits
• Assist in stocking food pantry areas
• Stock supply areas
• Serve as a communication liaison between the patient and the healthcare team