Patient Experience Representative (Per diem) Emergency Department

Key Responsibilities

• Providing positive and effective customer service that supports departmental and hospital administrative operations.
• Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.
• Answering, screening and routing telephone calls.
• Recording and forwarding messages and triaging calls for urgent information or services.
• Responding to requests for routine information or assisting within scope of knowledge and authority.
• Initiating calls for emergency services as required.
• Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.
• Greeting and directing patients, families and visitors.
• Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.
• Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues.
• Collecting and organizing medical records, information, materials and supplies required for admissions or encounters.
• Preparing requisitions and other standard forms as requested by clinician or supervisor.
• Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters.
• Collecting all necessary clinical documentation and information.
• Collecting, compiling and forwarding related documentation for reimbursement.

Minimum Qualifications

• Education: High-school or GED diploma. Bachelor's degree preferred.
• Experience: Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously.
• A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required.
• Training requires approximately 6-8 weeks equivalent of full time shifts.
• Ability to work independently and as part of a team.
• Preferred experience such as customer service, administrative, or experience in a health care setting.
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

Pay and Benefits

Base pay range: Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.

Experience the benefits of passion and teamwork.