Patient Services Representative Per Diem

About the role

The Patient Services Representative role at Shady Grove Fertility in Orlando, FL is a per diem position that works during the week and occasionally on weekends or holidays. This role contributes to the organization's mission of helping patients build families through compassionate care and collaborative teamwork.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Address customer/patient issues and insure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage and financial options
• Greet patients and visitors to the office and providing high level of customer service

Requirements

• Minimum 2 years of applicable work experience
• High School diploma required
• Extensive knowledge of insurance/benefits, medical terminology and medical billing
• Experience working in an OB/GYN office is a plus
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential

Skills

• Technical skill
• Deep sense of responsibility to the care experience

Benefits

• Competitive, comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, tuition assistance, professional development support, performance-based bonuses, generous paid time off, paid holidays, and paid parental leave, life and disability benefits, fertility discount program, employee wellness and recognition programs

Pay

• Full-Time Employees (30+ hours/week): Competitive salary and benefits package
• Part-Time Employees: Competitive salary and benefits package
• Per Diem Employees: Competitive salary and benefits package

Schedule

• Per diem; Schedule varies, works during the week as well as Saturdays or Sundays