Unit Ambassador- Labor & Delivery

About the Role

The Unit Ambassador is responsible for patient-related clerical activities, departmental clerical duties, computerized order entry procedures, and other unit activities as assigned. They must provide and understand the specific communication needs of patients, families, and visitors, and collaborate with leadership in developing and implementing the Spartanburg Regional Healthcare System's mission, goals, and values.

Responsibilities

• Demonstrates proper business and telephone etiquette and sound judgment in receiving and placing calls.
• Assists patients by answering call lights in person, helping with requests when able, or notifying a nurse or PCA/CCA/EST in a timely and courteous manner.
• Provides warm washcloths before meals, quiet time, or bedtime to prepare patients for mealtimes and sleep.
• Welcomes and greets patients upon arrival to the unit and rounds on patients every 3 hours.
• Delivers meals, snacks, water, and ice in a timely manner and assists patients with other comfort needs.
• Straightens rooms by clearing off bedside tables and helping keep rooms tidy.
• Knowledgeable in the use of and response to Facility Alert, Medical Alert, and Medical Emergency Systems.
• Proactively addresses potential needs of patients.
• Remains committed to unit, department, and division goals.
• Attends continuing education classes for improvement offered at Spartanburg Regional Healthcare System.
• Reports risk management concerns to the appropriate person.
• Adheres to system-wide standards of behavior.
• Maintains a minimum level of supplies for the unit and/or patient care area.
• Answers questions and directs visitors/family in a courteous manner.
• Performs other duties as assigned.

Requirements

Minimum Requirements

• Education: High School Graduate or GED. Completion of Unit Secretary Course or equivalent healthcare experience to include Medical Terminology.
• Experience: Not specified.
• License/Registration/Certifications: Heart Saver preferred.

Preferred Requirements

• Experience: 1-year acute care or Monitor Tech experience.