Union Concierge - Manhattan, NY. (Parc East Towers)

About Vivmark Residential

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. The company owns, develops, and manages more than 180,000 apartment homes in major U.S. markets and invests in team members’ growth, development, and capabilities.

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid vacation and company holidays
• Exclusive team‑member housing discounts
• Competitive benefits package supporting health, financial well‑being, and work‑life balance

Responsibilities

• Warmly welcome residents, prospects, and guests; handle packages promptly and professionally.
• Answer phones with courtesy, prepare for self‑guided tours, and proactively address customer needs.
• Provide resident services such as lockout assistance, transportation arrangements, and event support.
• Facilitate routine service requests, promptly pass them to relevant personnel, and coordinate emergency responses.
• Ensure timely entry of service requests and conduct routine inspections for organized common areas.
• Vigilantly monitor security systems to maintain a secure environment.
• Implement security measures by securing sensitive information and locking computers when away.

Requirements

• High School diploma or equivalent.
• Comfortable working in a union environment.
• Valid driver’s license, good driving record, auto insurance, and reliable transportation (required if operating a motorized vehicle such as a car or golf cart).
• Computer literacy and effective communication skills; ability to communicate orally and in writing in English.
• Knowledge of federal and state apartment housing laws.
• Availability to work a flexible schedule, including weekends.
• Use of personal smartphone with updated software, password‑protected and compliant with in‑house security systems.
• Ability to use a computer effectively and read written communications.
• Ability to lift, push, pull, or carry up to 15 pounds; may be required to climb stairs depending on property structure.

Pay

Hourly rate: $23.0819. Employees are eligible for overtime pay and performance incentives.