Union Concierge - Manhattan, NY. (Parc East Towers)

Vivmark Residential, formed through the merger of AvalonBay Communities and Equity Residential, is a leading owner, developer, and manager of more than 180,000 apartment homes across major U.S. markets. The company emphasizes growth, development, and high standards for its employees.

About the role

The Concierge delivers superior customer service, ensuring seamless tour experiences, exceptional move‑ins, and overall resident satisfaction. This role contributes significantly to customer loyalty and resident retention while maintaining professionalism at all times.

Responsibilities

• Warmly welcome residents, prospects, and guests; handle packages promptly and professionally.
• Answer phones courteously, prepare for self‑guided tours, and proactively address customer needs.
• Provide resident services such as lockout assistance, transportation arrangements, and event support.
• Facilitate routine service requests, forward them to relevant personnel, and coordinate emergency responses.
• Ensure timely entry of service requests and conduct routine inspections of common areas.
• Monitor security systems to maintain a secure environment.
• Implement security measures by securing sensitive information and locking computers when away.

Requirements

• High school diploma or equivalent.
• Comfortable working in a union environment.
• Valid driver’s license, good driving record, auto insurance, and reliable transportation (required if operating a motorized vehicle such as a car or golf cart).
• Computer literacy and effective oral and written communication skills in English.
• Knowledge of federal and state apartment housing laws.
• Availability to work a flexible schedule, including weekends.
• Use of personal smartphone that meets company security standards (updated software, password‑protected).
• Ability to lift, push, pull, or carry up to 15 pounds and to climb stairs as needed.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid vacation and company holidays.
• Exclusive team‑member housing discounts.

Pay

Salary: $23.08 per hour. Employees are eligible for overtime pay and performance incentives.

Schedule

Flexible schedule with required availability on weekends.