Unified Communications Manager
About the role
Advance how our customer operates while you advance your career. As the Unified Communications (UC) Manager, you will provide onsite leadership in Arlington, VA for 24x7 UC operations, directing engineering and support teams that manage telephony, video, conferencing, and collaboration platforms. You will ensure secure, continuous, high‑quality UC services across on‑premises and cloud environments, drive operational excellence, and guide contractor personnel to meet service levels.
MEANINGFUL WORK AND PERSONAL IMPACT As the UC Team Lead, you will oversee UC engineering and operations supporting the customer’s voice, video, collaboration, and conferencing platforms. You will manage staffing and onsite coverage; ensure operational stability; lead incident response for P1/P2 events; and provide technical direction to engineers and technicians. You will continuously improve monitoring, CMDB accuracy, and ServiceNow ITSM/ITOM integrations to support rapid detection, restoration, and service quality.
Responsibilities
- Lead UC operations staffing, shift rotations, on‑call schedules, and onsite coverage.
- Oversee configuration, patching, upgrades, and lifecycle management for UC platforms.
- Direct UCMT monitoring, SNMP/trap handling, and ServiceNow CMDB/ITOM integrations.
- Ensure CMDB accuracy for UC CIs to support correlation, enrichment, and