IT Manager Unified Communications Services

About the role

The IT Manager Unified Communications Services plays a key role in driving the successful execution of the IT infrastructure strategy, architectural standards, and processes, ensuring alignment with The University of Vermont Health Network priorities.

Responsibilities

• Collaborates with the Director IT Network Engineering, Communications & Collaboration Services to develop and carry out initiatives and programs that enable improvements in the delivery of IT infrastructure.
• Continuously evaluates, architects, and implements best-in-class IT solutions, driving innovation and standardization across the organization.
• Manages upgrade processes, defines/measures metrics, builds and ensures operational processes are in place and working across IT to ensure a high-level of efficiency, productivity, patient/family, and customer/partner satisfaction.
• Focuses on building, maintaining, and leveraging strategic third-party relationships to ensure operational efficiencies.
• Acts as the Scaled Agile Framework (SAFe) Product Owner (PO) for their team and supported services.
• Ensures the teams are maximizing value delivered to the University of Vermont Health Network by aligning the team’s backlog with priorities and to customer and stakeholder needs.

Requirements

• Bachelor's degree in computer science, business administration, medical sciences or a relevant field or relative experience is required.
• M.S. or M.B.A. in business administration or computer sciences is preferred.
• Experience: 5-7 or more years progressively responsible information technology experience with direct customer contact and experience in application analysis, project planning, resource allocation, system design and build.
• Experience managing technical professionals.
• Demonstrated ability to manage multiple, concurrent, and complex projects.
• Experience in managing resources to meet goals across multiple projects.
• Experience in leading multidiscipline, high-performance work teams/groups.
• Proven ability to effectively lead, develop, build, and motivate a team to achieve a higher level of outcome.