Unified Communications Integration Engineer, Public Safety

About the role

We are seeking a highly motivated and experienced Unified Communications Integration Engineer to integrate and deploy the world's first Cloud-Based Emergency Real-Time Communication Platform.

Responsibilities

• Working as part of a real-time communication team in the Carbyne operation group to deliver a highly available 911 Infrastructure
• Configuring and troubleshooting Carbyne’s Novel Emergency Communication Platform
• Provide clients with customized communication solutions for Carbyne’s unified communications services
• Install, maintain, integrate, and contribute to PBX projects and UC solutions
• Create and maintain technical specs and solution documents
• Overall responsibility for onboarding new customers in alignment with customer requirements, and solution specifications using Carbyne’s best practices
• Providing technical support and training for the Operations team on 911 emergency communications systems
• Gaining a strong understanding of unified communications architecture, networking, and cloud computing
• Interact with a variety of internal stakeholders: Carbyne’s Operations, R&D, Sales, CTO Office, and Product Managers

Requirements

• Proven experience with VoIP architecture. Hands-on installation experience deploying open-source UC (such as Kamailio, FreeSWITCH, Asterisk, etc.)
• Extensive knowledge and understanding of VoIP deployments and protocols like SIP, SDP, RTP, Web RTC, and their troubleshooting. Understanding of video\audio codecs, packetization, encryption, and transport
• 3+ years of experience in solutions deployment of open-source VoIP solutions
• 3+ years of experience in networking. Proven knowledge and experience in networking, full knowledge of the OSI model and deep understanding of 1-7 Network Layers
• Good understanding of Linux environments, including bash scripting
• Hands-on experience deployment on Private and Public network/security clouds (AWS)

Qualifications

• Nice-to-haves: Industry certifications like CCIE, CCNP, CCNA Voice, Knowledge of Docker and Kubernetes, Knowledge of AWS infrastructure

Skills

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience with cloud-based services and infrastructure
• Knowledge of security standards and compliance

Benefits

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, dental, and Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Pay

The starting base annual pay for this role is between $141,000.00 - $188,000.00 excluding commission, bonuses, and more annually, depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location—often a combination of these elements.

Schedule

This is a hybrid role, with an expectation of four days per week in our Manhattan office.