Unified Communications Integration Engineer, Public Safety

About the role

We are seeking a highly motivated and experienced Unified Communications Integration Engineer to integrate and deploy the world's first Cloud-Based Emergency Real-Time Communication Platform. You will be responsible for the interoperability and assimilation of highly available, Elastic, Robust, Multi-Tenant, and Self-Healing RTC and VoIP Signaling Services. The platform will have to comply with the most stringent Security, Authentication and Authorization Standards in order to ensure high SLA and guarantee 5 nines uptime.

Responsibilities

• Working as part of a real-time communication team in the Carbyne operation group to deliver a highly available 911 Infrastructure
• Configuring and troubleshooting Carbyne’s Novel Emergency Communication Platform
• Provide clients with customized communication solutions for Carbyne’s unified communications services
• Install, maintain, integrate, and contribute to PBX projects and UC solutions
• Create and maintain technical specs and solution documents
• Overall responsibility for onboarding new customers in alignment with customer requirements, and solution specifications using Carbyne’s best practices
• Provide technical support and training for the Operations team on 911 emergency communications systems
• Gain a strong understanding of unified communications architecture, networking, and cloud computing
• Interact with a variety of internal stakeholders: Carbyne’s Operations, R&D, Sales, CTO Office, and Product Managers

Requirements

• Proven experience with VoIP architecture. Hands-on installation experience deploying open-source UC (such as Kamailio, FreeSWITCH, Asterisk, etc.)
• Extensive knowledge and understanding of VoIP deployments and protocols like SIP, SDP, RTP, Web RTC, and their troubleshooting. Understanding of video\audio codecs, packetization, encryption, and transport
• 3+ years of experience in solutions deployment of open-source VoIP solutions
• 3+ years of experience in networking. Proven knowledge and experience in networking, full knowledge of the OSI model and deep understanding of 1-7 Network Layers
• Hands-on experience deployment on Private and Public network/security clouds (AWS)
• Nice-to-Haves: Industry certifications like CCIE, CCNP, CCNA Voice Knowledge of Docker and Kubernetes Knowledge of AWS infrastructure

Qualifications

• Good understanding of Linux environments, including bash scripting

Skills

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience with cloud-based services and infrastructure

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Pay

The starting base annual pay for this role is between $141,000.00 - $188,000.00 excluding commission, bonuses, and more annually, depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location—often a combination of these elements. Our benefits are designed to support you physically, financially, and emotionally—through life’s major milestones and in your everyday moments.

Schedule

This is a hybrid role, with an expectation of four days per week in office.