Unified Communications Engineer (Teams, Zoom, or Webex SME)

About the role

The ideal candidate combines deep technical knowledge with strong customer-facing skills. They will work directly with customers and partners to onboard new organizations, lead migrations to cloud voice platforms, solve complex voice and collaboration challenges, and serve as a trusted technical advisor throughout the customer lifecycle.

Responsibilities

• Customer Onboarding & Enablement
• Lead customer onboarding and deployment engagements for Microsoft Teams Phone, Zoom Phone, and Webex Calling environments
• Serve as the primary technical resource during customer implementation and migration projects
• Conduct onboarding workshops, discovery sessions, technical training, and solution reviews
• Design and execute migration plans from legacy PBX and UC platforms
• Guide customers through best practices for cloud voice adoption and administration
• Deploy and validate third-party integrations including: SMS and business messaging solutions, Compliance call recording platforms, UC reporting and analytics solutions iPILOT
• iPILOT Platform Engineering
• Deploy, configure, and support Microsoft Teams Phone, Zoom Phone, and Webex Calling environments
• Troubleshoot complex voice, provisioning, routing, licensing, SBC, and integration issues
• Configure and support Direct Routing, Operator Connect, Zoom Phone & Webex Calling
• Support call flow design, voice migrations, and enterprise telephony deployments
• Collaborate with internal engineering, support, and operations teams to resolve customer issues and improve customer onboarding experiences
• Partner & Customer Success
• Act as a technical escalation point for customers and partners
• Build strong relationships through exceptional communication and problem-solving
• Translate complex technical concepts into clear business outcomes
• Advocate for customer needs while maintaining operational excellence
• Deliver a high-quality onboarding and customer experience from project kickoff through production deployment

Requirements

• Required: 3+ years of hands-on administration, engineering, or consulting experience with one or more of the following: Microsoft Teams Phone, Zoom Phone, Webex Calling
• Deep expertise in at least one of the above platforms
• Experience working directly with customers in: Implementations, Migrations, Onboarding, Technical consulting, Customer success
• Experience supporting or integrating solutions such as: Compliance call recording, SMS and messaging platforms, Contact center solutions, UCaaS and cloud communications integrations
• Excellent troubleshooting and analytical skills
• Outstanding verbal and written communication abilities
• Ability to confidently lead customer-facing meetings, workshops, and technical presentations

Preferred

• Microsoft Teams Administrator or Teams Voice certifications
• Zoom Phone certifications
• Webex Calling certifications
• Experience with SaaS platforms and cloud-based service delivery
• Experience working with telecom service providers, MSPs, UCaaS providers, or technology partners
• Familiarity with APIs, automation, provisioning workflows, or integration platforms
• Experience with SBCs, SIP trunking, carrier services, or enterprise telephony migrations