Unified Communications Engineer - Delivery Analyst

Roles and Responsibilities

Work with the WAN provider, other agencies, and components, contracted infrastructure service providers, network engineering and operations, and other delivery dependencies of UC services to ensure a quality service reaches the customer.
Work collaboratively and provide guidance to the team on network infrastructure issues in real time, taking the lead on any network related issues that may occur.
Continually monitor service delivery and provide constant real-time daily on-shift guidance to the rest of the Multimedia OPS team and field technicians as troubleshooting efforts impinge on operational capabilities.
Create, maintain, and make recommended changes to test plans and troubleshooting processes.
Create, update, and review all technical documentation, build guides, logical and physical topology drawings for accuracy, making updates and corrections as necessary.
Be responsive and work on all critical/high-profile UC referred issues and tickets within 30 minutes.
Assist the UC Systems Administrators and Subject Matter Experts in real-time to enhance customer response and issue resolution.
Communicate proactively and effectively with all stakeholders, consumers, and dependent parties.
Provide Unified Communication deliverable reports and/or other project related reports.

Job Qualifications

• Cisco CUCM, NetFlow Analysis, Network Infrastructures, Packet Analysis, Quality of Service (QoS)
• Certifications: None
• Experience: 9 + years of related experience
• US Citizenship Required

Skills

• Cisco Networking experience
• Video Telephone Conference (VTC) with Cisco CUCM, Expressway, CMS, CMM, WebRTC, WebEx
• Working knowledge of Netflow analysis, packet analysis, cloud and hybrid cloud technologies, Instant Messaging, switching, routing, firewall, WAN balancers, traffic optimization, quality of service (QoS), Voice and Video transmission metrics, streaming technology, Cisco unified communications (UCS) configurations and operations, and UC applications – to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols

Education, Experience, And Skills

• Education: BA/BS or equivalent, 5+ years of experience
• GDIT IS YOUR PLACE: Growth, Support, Rewards, Community

Additional Information

• US Citizen with DHS Public Trust suitability clearance/EOD
• Experience with any DHS agencies or entities
• Experience using ServiceNow in a Tier 1 - 4 support role

Desired Education, Experience, And Skills

• Desired Education: BA/BS or equivalent, 5+ years of experience
• GDIT IS YOUR PLACE: Growth, Support, Rewards, Community

Total Rewards

• Medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
• Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

About Our Work

• We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community.
• We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.