Unified Communications Administrator

About the Role

As a Telecom Associate at Arizona State University, you will be responsible for the day-to-day administration of the ASU ZOOM phone system by responding to and completing unified communications tickets and requests in a fast-paced and goal-driven environment. This role requires strong organizational skills and the ability to understand the ZOOM phone system, clearly communicate its capabilities to customers, and complete general tickets in a timely manner.

You will work with both technical and non-technical individuals across many departments and schools at Arizona State University, fostering a sense of belonging and cultivating a relational, visionary, and empowering culture. This position emphasizes authenticity and compassion while advancing our organizational values.

Responsibilities

• Demonstrate a general understanding of telephony standards and equipment, including cabling, wiring, and terminations.
• Gather essential information from departments for call queues, shared lines, user creation requests, and troubleshooting minor ZOOM phone issues.
• Maintain telephone documentation related to moves, adds, and changes within the ASU telephone, cabling, and wiring systems.
• Provide timely updates and status to customers regarding requests and tickets.
• Leverage AI in routine tasks and contribute ideas for using AI to improve unit efficiency and performance.
• Foster a positive culture, uphold organizational values, and champion engagement in all forms.
• Collaborate across teams and actively participate in Enterprise Technology (ET) and ASU events and programs.

Work Environment

Activities are performed in an environmentally controlled office setting with extended periods of sitting, keyboarding, and computer use. The role may require standing for varying lengths of time, walking moderate distances, occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds. Ability to quickly change priorities and resolve conflicts is essential. Strong verbal and written communication skills, as well as the ability to see and hear, are required to perform essential functions.

Requirements

Minimum Qualifications

• Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills, and abilities have been achieved.

Desired Qualifications

• Proficiency in configuring call queues, shared lines, and phone users within the ZOOM Phone communications platform.
• Completion of a two-year technical training program in electronics, communications, telephony, or industrial technology.
• Exceptional interpersonal communication skills for effective interaction across departments.
• Comprehensive understanding of phone features and functionalities.
• Proficiency in configuring and administering telecommunications hardware.
• Proficiency in telecommunications and data cabling standards.
• Proficiency in administering phone systems and provisioning emergency location information (e911).
• Ability to read, comprehend, and generate technical manuals and telephony documentation.
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support sustainability.
• Commitment to leading by example through effective communication, active participation, and advocacy for sustainability programs.

About the Department

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization, and our commitments are reflected in all work we do in pursuit of operational excellence, community experience and delight, and strategic and innovation initiatives.

Applicants must be eligible to work in the United States.

Benefits

• Mission-Oriented: Everything we do advances ASU’s charter, measuring who we include and how they succeed. We prioritize learner success and put people first.
• Flexibility: Our flexible work environment allows employees to explore opportunities beyond the traditional schedule, including hybrid work (in-person three days per week).
• Culture Forward: We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary, and Empowered.
• Scale of Impact: With 200k+ learners, faculty, researchers, and staff, working with ET means improving many lives and entire communities.
• World-Class Education: ET encourages staff to seek additional certificates and degrees via ASU’s top-ranked programs with major tuition breaks.
• Industry Partnerships: ET collaborates with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx, and other technology companies to enhance innovations and deepen impact.

Pay

$23.37 - $28.84 per hour, depending upon experience.