Unified Communication Technical Engineer (Charlotte, NC)

About the role

This role offers the opportunity to work from our Charlotte, NC office five days a week, with a strong on-site presence central to the position.

Responsibilities

• Prioritize and facilitate testing and support for all needed high-profile collaboration events such as; board meetings, town halls, financial earning calls and senior leadership meetings.
• Maintain the operational readiness and functionality of conferencing rooms through regular inspections and maintenance activities.
• Facilitate and assess future network enhancements impacting Conferencing network devices.
• Implement Conference device Security Hardening efforts by collaborating with Security teams to ensure vulnerabilities are remediated on all types of equipment and Operating Systems.
• Reviews adherence to technical design documents (TDD) and configuration schematics for all types of conferencing services.
• Oversees level 2/3 technical recovery support, helps determine incident criticality and manages escalations with solution providers as needed during incident management for conferencing related technologies and solutions.
• Identify and define technical and business requirements of high-profile UC solution offerings.
• Establish a pipeline of business-driven project work to continuously improve such offerings.
• Provide technical input and analysis to support business cases include, device support for meeting participants, including Windows, MacOS, and Mobile devices.
• Partner with engineering teams and service providers with technical changes impacting enterprise UC solutions.
• Validate software, hardware, and asset inventories of UC solutions for completeness and accuracy.
• Represent operational health reports and advise on new projects aimed at improving the health or quality of UC solution offerings, including debriefs to senior management.
• Oversee UC solutions are properly integrated with IT Service Management processes such as incident, problem, change, configuration, capacity and service level management.
• Works to identify and close out technical debt, risks and/or vulnerabilities related to conferencing solution offerings in a timely manner.
• Identify automation and programmatic orchestration wherever possible to achieve “Best in Cost” delivery and support model.
• Participate in UC related user groups, webinars and technical conferences representing Brighthouse Financial to share and gain insights from other companies and peers across various industries.

Requirements

• Bachelor’s degree or related field experience required.
• Superb verbal and written communication; highly proficient with Microsoft Office.
• Enterprise support model experience required.
• Experience interfacing and providing white-glove support to Executive & C-Suite members.
• History of successfully completing technical projects over several quarters/years.
• Well versed at conveying technical ideas and concepts to non-technical audiences.
• Excellent analytical and problem-solving skills.
• Strong work ethic and attention to detail.
• Passion for technology and learning; inquisitive listener open to ideas and feedback.
• Enjoys working in a growth oriented, entrepreneurial, high-energy environment.
• Deep knowledge of Cisco, Microsoft, Polycom, and Crestron audio/video technologies.
• Experience with Ansible or other infrastructure automation technologies a plus.
• Demonstrable experience documenting, designing, and maintaining technical artifacts.
• Experience working within project management lifecycles and methodologies (SDLC, Agile, Lean).
• Knowledge of financial services industry laws, regulations, guidelines, and frameworks (NY-DFS, FFIEC, NIST, COBIT, ISO27001, etc.).
• Ability to effectively execute concurrent activities and maintain focus on key details during times of crisis and heightened pressure.

Qualifications

• Relevant certifications preferred (Microsoft, Polycom, Crestron, Cisco, CompTIA, etc.).

Skills

• Technical expertise in Unified Communications (UC) technologies.
• Strong understanding of audio/video conferencing systems.
• Experience with network and security protocols.
• Proficiency in Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.

Benefits

• Compensation – Base salary ranging from $80,000 to $100,000 plus competitive performance-based incentives determined by company and individual results.
• Flexible Work Environment – Work remotely or in the office to better thrive in all areas of life.
• Paid Time Off – Recharge with a minimum of 20 days of paid time off and 16 paid company holidays per calendar year plus paid volunteer time and paid study time.
• Financial Health – Work toward achieving your financial goals through our 401(k) savings plan with company match (up to 6%) and annual company nondiscretionary contribution (3%), and financial counseling services.
• Health and Wellness – Enjoy competitive medical, vision, and dental plans plus tax-free health savings accounts with potential company contributions up to $1,000 per family.
• Family Support – Care for loved ones with up to 16 weeks of paid leave for new parents, back-up dependent care, dependent care flexible spending account, and up to a $25,000 lifetime maximum during your adoption, infertility, or surrogacy journey.
• Life and Disability Support – Gain access to company-paid basic life insurance and short-term disability insurance.

Pay

Base salary ranging from $80,000 to $100,000 plus competitive performance-based incentives determined by company and individual results.

Schedule

Work remotely or in the office to better thrive in all areas of life.