Unified Comm Administrator

Responsibilities

• Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required.
• Makes and documents new methods supporting network/system operations and implements changes to procedures.
• Consults with support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems.
• May plan for the transition of development and/or production environments to new technologies, utilize system software to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures.
• Understand and assess the current AF SCI Enterprise Unified Communication business processes, tools and operating model
• Understand the UC Enterprise customer requirements, challenges and business objectives, and translate them into solution designs based
• Implement, configure and optimize the AF SCI UC solutions, automate business workflows on the platform
• Perform acceptance testing, transition and knowledge transfer to customers and stakeholders
• Monitors system performance and implements performance tuning
• Reviews test plans/procedures and ensures they meet the objectives of the contractual requirements and participates in the testing process to validate requirements

Qualifications

• Cleared with TS/SCI
• At least 2 years working with unified communication solutions
• Extensive experience with the Cisco Unified Communications Manager (CUCM) and Cisco IP Phones, Cisco WEBEX Desk/Room and voice enabled Jabber clients
• Excellent time management and organizational skills
• Prior proven ability to coordinate with stakeholders and collaborate with other team members
• Excellent verbal/written communication skills
• Current CompTIA Security+ certification
• Current Cisco Certified Network Associate certification

Pay

USD $100,000.00 - USD $105,000.00 /Yr.