CRM Administrator

Core Responsibilities

• Own the configuration, customization, deployment, administration, and ongoing support of SugarCRM and integrated sales systems.
• Design, implement and maintain CRM workflows, approval processes, automation, custom objects, fields, and system logic aligned to evolving business requirements.
• Manage user roles, permissions, and access controls in accordance with organizational hierarchy and data security standards.
• Maintain CRM data integrity through structured imports, deduplication, segmentation, and master data governance.
• Serve as the primary CRM systems expert and administrator for day-to-day platform management and support.

Requirements

• Bachelor’s degree in Computer Information Systems, Business, or related field.
• 5+ years of hands-on experience in administrating CRM, Power BI, revenue systems, digital transformation, or sales operations environments.
• Strong understanding of sales processes, buyer journeys, pipeline management, channel sales models, lead routing, and sales performance metrics.
• Experience integrating CRM platforms, Sugar, SFDC (or similar) with ERP systems, reporting tools, and related business applications.
• Strong analytical, organizational, and business process problem-solving skills.
• Highly detail-oriented, self-directed, and adaptable, with a strong commitment to clean data, structured processes, SOP development, and CRM adoption best practices in growth environments.
• Proven end-to-end experience implementing and administering CRM platforms from soup to nuts with deep expertise in SugarCRM, SFDC or similar systems, spanning configuration, workflow automation, integrations, and ongoing optimization.