CRM Administrator

About the role

Titan Factory Direct is seeking a CRM Administrator who takes pride in precision, organization, and system reliability. This role is ideal for someone who enjoys solving complex problems, improving processes, and maintaining clean, efficient data systems that directly support business performance.

Key Responsibilities

• Maintain and administer the CRM system (Zoho) with precision and consistency
• Manage user accounts (add, remove, and maintain permissions)
• Conduct regular data audits and ensure information integrity
• Create and refine automation workflows to streamline sales processes
• Build, schedule, and distribute custom reports for leadership
• Support the sales team with CRM training and optimization
• Collaborate on new feature rollouts and testing for system updates
• Perform all duties as assigned by management

Required Qualifications

• Bachelor's degree in Business, Information Systems, or related field
• Proven experience managing CRM platforms (Zoho preferred)
• Strong analytical and troubleshooting skills
• Excellent written and verbal communication abilities
• High attention to detail and accuracy in data management
• Proficient with automation tools, reporting dashboards, and CRM best practices
• Ability to work independently, prioritize, and meet deadlines

What We Offer

• Competitive salary and performance-based incentives
• Full benefits package (medical, dental, vision)
• 401(k) with company match
• A stable, structured work environment
• Opportunities for professional growth and development