Unemployment Insurance Supervisor

We need to output HTML fragment with sections: headings

for sections present with real content. Must not repeat job title. Must not include Job ID etc as headings; can fold minor metadata into short

or drop. Must preserve all substantive info; remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions. Also remove "How To Apply", "Connect 700 Program", "Veterans", "Recently Separated Veterans", "Current State Employees", "Contact", "Working together...", "What do Minnesota's State employees have in common?" etc. Also remove "EQUAL OPPORTUNITY EMPLOYERS" etc. Also remove "Benefits" section? Actually there is a Benefits section with details; we should keep that if substantive. The posting includes "Benefits" with list. So we keep Benefits heading

Benefits

with

• items. Also we have Salary Range: $38.83 - $55.93 / hourly; $81,077 - $116,781 / annually. That's pay info, so we need Pay section

  Pay

  with maybe

  or

  . Since it's a single line, we can use

  . Schedule: Work Shift/Work Hours: Day Shift, 8:00AM - 4:30PM; Days of Work: Monday - Friday. So we can have Schedule section

  Schedule

  with

  . Also we have Location: St. Paul; Telework Eligible: Yes, may be eligible for some telework. Could be part of Schedule or maybe a separate "Work Arrangement" but not required. We could include location and telework in a short

  under maybe "About the role" or separate. But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should include sections only if posting has real specific content. We have About the role: The work you'll do... The Minnesota Unemployment Insurance (UI) Program is seeking a UI Supervisor... The UI Supervisor oversees daily business operations... etc. That's prose. So we can have

  About the role

  with

  . Responsibilities: Key Responsibilities bullet list. So

  Responsibilities

  with
  • . Requirements: Minimum Qualifications etc. That's requirements. So

    Requirements

    with maybe
    • for each bullet? The Minimum Qualifications includes two options; also "Experience in UI must be within the last three (3) years". Also "Applicants that meet the above minimum qualification will be further evaluated on the following:" then list of experience coaching/training etc. Those are also requirements/qualifications. We could combine under Requirements. But we also have Preferred Qualifications separate. Could have Qualifications section for minimum, and Skills for preferred? The instruction list includes Qualifications and Skills separate. We could put Minimum Qualifications under Qualifications, Preferred Qualifications under Skills. Or we could put both under Qualifications. But better to follow guidance: Use Qualifications for minimum qualifications, Skills for preferred qualifications/experience. Let's do that. Thus:

      About the role

      ... (the paragraph about role)

      Responsibilities

      • Supervising staff who provide customer service, make eligibility determinations and complete employer audits in accordance with Minnesota Unemployment Insurance law.
      ... etc.

      Qualifications

      • Four (4) years of experience in the Minnesota Unemployment Insurance program* OR Four (4) years of experience as a supervisor, team lead, lead worker, or project lead AND at least six (6) months of experience in the Minnesota Unemployment Insurance program*
      • Experience in UI must be within the last three (3) years
      • Experience coaching and training staff sufficient to lead the work unit.
      • Experience in Minnesota Unemployment Insurance laws, rules, departmental operations, practices, and procedures.
      • Experience in human relations including ability negotiate, collaborate, build, and maintain positive working relationships with stakeholders.
      • Experience in organizational skills to manage workload, competing priorities, and still meet strict deadlines.
      But note that the "Applicants that meet the above minimum qualification will be further evaluated on the following:" list includes those items; they are not minimum but evaluation criteria. Could still be under Qualifications. Then

      Skills

      for Preferred Qualifications: list items.

      Skills

      • Experience in conducting quality assurance activities.
      • Experience in call center metrics and applications.
      • Experience creating business processes and training materials.
      • Experience with group facilitation.
      • Experience understanding the Minnesota Unemployment Insurance Program business model.
      • Experience working effectively with others from different backgrounds and cultures.
      We also have Additional Requirements: background check etc. That could be under Requirements or maybe a separate section but not in list. Could fold into Requirements as extra items. But we must not invent sections not in list. However we could add them under Qualifications as additional requirements. But maybe better to include them under Qualifications as extra bullet points. However the instruction says "Prefer a few substantive sections over many thin ones." So we can keep Qualifications covering all requirements (minimum, preferred, additional). But we already separated preferred into Skills. Additional requirements could go under Qualifications as extra bullet. Let's add under Qualifications: Additional Requirements bullet points: "Job offer contingent upon successfully passing a background check (including criminal background check, employment records check, employment reference check, conflict of interest review, driver's license and records check)", "Applicants must be legally authorized to work in the U.S.; no visa sponsorship", "Designated in Connect 700 Program for Applicants with Disabilities: Yes". Actually that last is a note about program; could be included. But we must not repeat boilerplate like EEO etc. We'll exclude. Now Benefits: we have list. We'll output

      Benefits

      • Paid vacation and sick leave
      ... etc. Pay:

      Pay

      Salary Range: $38.83 - $55.93 / hourly; $81,077 - $116,781 / annually

      Schedule:

      Schedule

      Work Shift/Work Hours: Day Shift, 8:00AM - 4:30PM; Days of Work: Monday - Friday

      Also we could include Location and Telework under About the role or maybe a separate short paragraph. Since we have About the role already, we could add location/telework there. But we already used About the role for role description; we could add a second paragraph. That's fine. Now we must ensure we don't include any boilerplate like "Equal Opportunity Employers", "Veterans", etc. Also remove "How To Apply", "Connect 700 Program", "Veterans", "Recently Separated Veterans", "Current State Employees", "Contact", "Working together...", "What do Minnesota's State employees have in common?" etc. Also remove "Please note, the telework policy could change with notice based on business needs." That's substantive? It's about telework policy; could be included under Schedule or About the role. Might keep as part of Schedule note. We must preserve all substantive information. So we need to keep telework eligibility note and that policy could change. We'll include that in Schedule section maybe as a sentence. Also "This position will be based out of the St. Paul office." and "This position is telework eligible." and "Staff are provided with the tools and equipment to be successful in a virtual work environment." Also "This posting may be used to fill multiple openings." That's substantive; we could include under About the role or maybe a separate note. We'll add to About the role. Now we need to ensure we don't include duplicated lines. We'll check. Let's craft HTML. We'll start with

      About the role

      then

      containing the role description plus location/telework/multiple openings note. Role description paragraph: "The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. The Minnesota Unemployment Insurance (UI) Program is seeking a UI Supervisor to join our team. The UI Supervisor oversees daily business operations within the UI program, ensuring high-quality service to Minnesotans and effective administration of core program functions. Candidates will be considered for a leadership role within the Customer Service Center or Employer Audit area." Then we can add second sentence: "This position will be based out of the St. Paul office. This position is telework eligible; staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs. This posting may be used to fill multiple openings." Combine into one

      or two

      s. We'll use one

      with sentences. Now Responsibilities: list items. We need to capture all bullet points from "Key Responsibilities:": - Supervising staff who provide customer service, make eligibility determinations and complete employer audits in accordance with Minnesota Unemployment Insurance law. - Managing workflows, operational activities, and performance to ensure customers are served promptly, accurately, and respectfully. - Ensuring program goals are met through effective staff coaching, training, and performance management. - Applying labor agreements and employment policies consistently and fairly. - Supporting a collaborative and mission-driven work environment focused on delivering excellent public service. - This position plays a vital role in helping Minnesotans navigate unemployment benefits, comply with employer obligations, and contributes directly to the success of the UI Program's annual objectives. Note the last bullet is a bit redundant but we keep. Now Qualifications: we need to include Minimum Qualifications and evaluation criteria and additional requirements. Let's list: Minimum Qualifications: - Four (4) years of experience in the Minnesota Unemployment Insurance program* OR Four (4) years of experience as a supervisor, team lead, lead worker, or project lead AND at least six (6) months of experience in the Minnesota Unemployment Insurance program* - Experience in UI must be within the last three (3) years Evaluation criteria (further evaluated): - Experience coaching and training staff sufficient to lead the work unit. - Experience in Minnesota Unemployment Insurance laws, rules, departmental operations, practices, and procedures. - Experience in human relations including ability negotiate, collaborate, build, and maintain positive working relationships with stakeholders. - Experience in organizational skills to manage workload, competing priorities, and still meet strict deadlines. Additional Requirements: - A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components: Criminal Background Check, Employment Records Check (current and former State employees only), Employment Reference Check, Conflict of Interest Review, Driver's License and Records Check. - The Minnesota department of Employment and Economic Development will not sponsor applicants to work visas. All applicants must be legally authorized to work in the U.S. - Designated in Connect 700 Program for Applicants with Disabilities: Yes (maybe include as note). We'll include these as

      • under Qualifications. Now Skills: Preferred Qualifications list: - Experience in conducting quality assurance activities. - Experience in call center metrics and applications. - Experience creating