Unemployment Compensation Tax Technician

About the position

As an Unemployment Compensation Tax Technician with the Department of Labor & Industry, you can play a key part in keeping employer accounts accurate and reliable. This position allows you to apply your attention to detail while helping customers understand important requirements. You will work in a supportive environment that values clear communication and consistent service. This is a rewarding role for someone who likes careful review and dependable results. If you are looking for technical work that strengthens communities and supports Pennsylvania's workforce, we encourage you to apply today!

Description of work

This position supports employer registration and account maintenance by reviewing submissions, identifying issues, and ensuring accurate records for internal and external use. As an Unemployment Compensation Tax Technician, you will perform the following duties:

• Registration Review: Process registration documents and update employer records with accuracy
• Data Evaluation: Examine record matches to identify duplicates or related entities and apply proper updates
• Compliance Actions: Carry out compliance tasks related to UC Law and communicate with employers as needed
• Account Updates: Apply changes to account details such as addresses, ownership, and activation status
• Report Preparation: Prepare production reports documenting completed actions
• Issue Resolution: Investigate data failures and complete corrective actions including customer contact

Work schedule and telework

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 30-minute lunch. Hours may vary based on operational needs.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

Minimum experience and training requirements

• Successful completion of the Unemployment Compensation Tax Technician Trainee program (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of experience in maintaining financial records, bookkeeping, tax preparation, or clerical accounting; or
• An equivalent combination of experience and training.

Other requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal requirements

This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Examination information

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or your score may be lower than deserved or you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

This response is AI-generated, for reference only.