Unemployment Compensation Tax Technician

Description of Work

• Analyze Accounts: Examine, analyze, and audit data to calculate and assign appropriate rates; handle overpayments and delinquencies; and complete other research to determine overall account status and accuracy.
• Determine Required Actions: Apply PA UC Law and Regulations, and analysis of each account, to appropriately adjust or correct errors and identify when to recommend or request investigations, additional review, or other actions.
• Prepare Summaries: Write accurate and logical synopses of relevant case information to request investigations, actions, or supervisor approval.
• Provide Customer Service: Respond to external and internal phone and written inquiries by researching issues, preparing clear explanations and providing helpful guidance.
• Support Process Improvement: Offer constructive, knowledgeable feedback to help improve business practices and operational workflows.

Qualifications

• Successful completion of the Unemployment Compensation Tax Technician Trainee program (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of experience in maintaining financial records, bookkeeping, tax preparation, or clerical accounting; or
• An equivalent combination of experience and training.

Additional Information

• Work Schedule: Full-time employment, 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. Requires a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
• Salary: In some cases, the starting salary may be non-negotiable.
• Benefits: Details regarding benefits will be provided during the interview.

How to Apply

• Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements.
• Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.