Underwriting Support Supervisor
Berkley Aspire (a Berkley Company) · Scottsdale, AZ · 2 days ago
Full-time
Responsibilities
- Oversee the day to day operations of an Associate Underwriter Team
- Manage service level objectives to ensure proper support is being provided to the Underwriting Team
- Aid the Underwriting Support Manager with oversight, coaching, and development of the Associate Underwriting Team
- Ensure all transactions are processed within company established service standards
- Ensure all work processed by the Associate Underwriter team meets company productivity and quality objectives
- Complete quality control reviews of staff on a quarterly basis
- Evaluate, monitor, and recommend improvements to current processes and workflows to gain efficiencies for underwriting support functions
- Ensure documented procedures and training manuals/materials are kept up to date
- Provide timely and regular feedback to the Associate Underwriting team on quality, quantity, and other performance issues through formal and informal communication
- Coach, train, and mentor the Associate Underwriting team including training of new hires and ongoing/continuing education of existing staff
- Respond to any escalated calls and/or emails
- Recognize and acknowledge the skills of team members, help them understand their growth areas, and build on their strengths
- Provide back-up for Associate Underwriting team as necessary
- Operate according to underwriting authority as delegated by manager
Qualifications
- Bachelor’s degree and two plus years related insurance experience; or equivalent combination of education and experience
- Supervisory experience preferred
- Experience in commercial lines rating and/or underwriting preferred
- Excess and Surplus lines background preferred
- Experience working with technology business a plus
- Knowledge of rating practices
- Strong oral and written communication skills
- Strong decision-making skills
- Ability to work as well as part of a team
- Strong interpersonal skills
- Strong customer service skills
- Excellent PC skills and a working knowledge of Windows environment