Underwriting Support Specialist

About the role

This position focuses on learning the support functions for the Underwriting Department. You will acquire knowledge to effectively manage workflow and provide timely and accurate service to internal and external customers.

Responsibilities

• Gain an understanding of commercial insurance underwriting terminology and support processes.
• Gain exposure and skills on various software platforms.
• Log and track new quote submissions.
• Process transactions on all commercial lines policies with assistance from in-house support, including set-ups, quotes, new business issuance, policy changes, policy renewals, cancellations, and other transactions supporting other business units.
• Assist underwriters with information gathering and email correspondence by obtaining information needed for underwriting decisions.
• Meet acceptable quality and productivity levels established by management.
• Develop and maintain a strong working relationship with underwriting staff.
• Direct correspondence with agents, including receiving and making phone calls and sending emails.
• Learn how to provide support to other business units such as Risk Control and Premium Audit.
• Gain understanding of guidelines and authority levels to determine what needs to be referred to higher levels of support or underwriter.
• Maintain regular communication with underwriting support leadership and Team Lead(s) on progress of training.
• Maintain confidentiality and privacy when handling sensitive information.
• Exhibit and promote Business Enablement Behaviors.

Requirements

• High school diploma or equivalent.
• Associates degree preferred.
• Employees are expected to participate in continuing education throughout their careers.
• General customer service experience preferred.
• Commercial Lines insurance experience or equivalent rating experience preferred.
• General office environment experience preferred.

Working Conditions

General office environment.

Pay

The base salary range for this position is $24.00 - $25.00 hourly. Individual pay within this range will be determined based on factors including relevant experience, education, certifications, skills, internal equity, geography, and market data.

Benefits

• Annual incentive compensation.
• Medical, dental, vision, and life insurance.
• Accident, critical illness, and short-term disability insurance.
• Retirement plans with employer contributions.
• Generous time-off program.
• Programs designed to support employee well-being and financial security.