Specialist, Underwriting Support
About the role
This position is part of the UW support career progression and may report to a Senior Specialist, UW Support, Team Leader, or to a Team Manager, Underwriting Support. The Senior Underwriting Assistant is an individual contributor within the Underwriting Support Unit of the unit’s field operations. This role assists underwriters by screening risk offerings and with pre- and post-binding processes. It also performs services including problem-solving or research projects requiring broad insurance and/or procedural knowledge and works under direct supervision. This role will work on the AIG Risk Management business line.
Responsibilities
- Support regional UA Manager in overseeing all daily business activities and act as the first point of call for all UAs in the region.
- Review new submissions against prescribed criteria to determine if risk qualifies for LOB risk appetite. Triage submissions for missing information and follow up with the broker for outstanding items.
- Perform a comparison of renewal submission information against prior year information and document differences for underwriting (e.g., large exposure change, new entities or sold entities, change in operations, significant change in loss history, etc.).
- For renewals, prior to policy expiration, review policies for manuscript endorsements and initiate the manuscript endorsement approval process on behalf of underwriting.
- Issue policies, endorsements, and cancellations; prepare policy writing instructions and premium billings, and process individual policy filings.
- Complete loss rating and develop initial pricing, basic coverage structuring, quotation, and binder packages on behalf of the underwriter.
- Possess an in-depth understanding of coverages and program structures, as well as internal policy coding systems to ensure account completeness.
- Serve as the first point of contact for brokers.
- Assist the underwriter in the preparation of business and metric reports; assist in the review of procedures to resolve issues.
- Train and provide oversight of less experienced support staff.
- Participate in projects as required.
- Establish effective relationships with internal and external customers.
- Perform quality control of all work returned from Shared Services (e.g., manual rating, policies, endorsements, etc.).
- Perform quality control of premium audit statements prior to underwriting review; document discrepancies and work with the premium auditor for resolution.
- Perform quality control of adjustments prior to underwriting review; document discrepancies and work with the CS adjustment team for resolution.
- Attend broker or client meetings as requested by underwriting.
Requirements
- Knowledge of commercial insurance policy forms and regulatory requirements.
- Bachelor’s degree preferred or equivalent work experience.
- 3+ years of commercial insurance experience.
Skills
- Prioritizing – able to navigate and switch between multiple proprietary, vendor, web-based, and standard computer systems.
- Microsoft Office – proficiency in Excel, Word, and PowerPoint.
- Learning Agility – willingness to learn from experiences and new situations.
- Client Servicing – ability to anticipate client (internal and external) needs and act proactively.
- Problem Solving – identify problems and solutions matched to the appropriate solutions.
- Attention to Detail – demonstrate attention to detail to ensure accurate documentation is maintained.
- Leadership Skills – ability to mentor peers in the team.
Pay
For positions based in Illinois, the base salary range is $59,000 - $67,500 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan.
Benefits
We offer a range of competitive benefits, including:
- Health, wellbeing, and financial security programs.
- Professional development opportunities.
- Continuous learning and development culture.
- Employee Resource Groups (ERGs) with global chapters.