Underwriting Specialist II

About the role

This hybrid career opportunity supports Aon's K&K Insurance group Mass Merchandising business group within Aon Affinity, based in Ft. Wayne, IN.

What The Day Will Look Like

• Answer client phone calls received within the division and effectively communicate program guidelines to the client as well as answering any questions related to the specific programs
• Review, evaluate and approve insurance applications and related documents
• Follow up with client or agent on pending information needed for a complete submission following the specific guidelines for the cash with application program
• Prepare files for renewal solicitation. Verify accounts are still within the parameters of underwriting guidelines. Order loss runs and send non-renewals as needed
• Communicate with policy operations on the execution of tasks needed to bind an account or complete a client's request
• Develop and maintain positive and constructive working relationships with underwriters, marketing professionals, brokers, and policy operations associates to provide high quality service to clients
• Assist in review and assignments of e-mails in unit shared e-mail boxes, including e-commerce websites (transaction confirmations)
• Meet minimum performance standards determined by Key Performance Indicators
• Support a tier based phone support system answering calls from agents or insured's as needed

Skills And Experience That Will Lead To Success

• 1+ years of office and/or administrative background
• P&C license preferred/must be obtained within 6 months of hire
• Customer Service experience including verbal/telephone skills
• 1-2 years Insurance industry experience preferred
• Strong organizational and interpersonal skills with attention to detail
• Ability to work with frequent and multiple policy, procedure, and regulation changes
• Proficiency at keying alpha and numeric information with accuracy and speed
• Knowledge of basic equipment functions, such as how to create and maintain files, printing, copying, faxing, phone messaging and voicemail

Qualifications

• High School Diploma or Equivalent
• College Degree preferred

Benefits

• 401(k) savings plan with employer contributions
• Employee stock purchase plan
• Consideration for long-term incentive awards at Aon's discretion
• Medical, dental and vision insurance
• Various types of leaves of absence
• Paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws
• Short-term disability and optional long-term disability
• Health savings account
• Health care and dependent care reimbursement accounts
• Employee and dependent life insurance and supplemental life and AD&D insurance
• Optional personal insurance policies
• Adoption assistance
• Tuition assistance
• Commuter benefits
• Employee assistance program that includes free counseling sessions
• Two "Global Wellbeing Days" each year
• Smart Working flexible working style solutions
• Continuous learning culture

Pay

The salary range for this position is $55,000 to $65,000 annually, with actual salary varying based on education, experience, skills, abilities, internal equity, alignment with market data, and geographic location.