Underwriting Service Specialist

Position Summary

As an Underwriting Service Specialist, your role is to ensure account service delivery meets and exceeds our customer's expectations. The Underwriting Services Specialist utilizes customer service skills, established processes, and various software applications to ensure Service Level Agreements (SLA’s) are met. The Underwriting Service Specialist works cross-functionally and is responsible for analyzing key pieces of information, determining the appropriate course of action and handling issues. This position collaborates with underwriters, corporate resources, and global teams to ensure we meet both internal and external commitments.

Responsibilities and Accountabilities

• Policy & endorsement issuance
• File documentation and set-up
• Order, prepare and/or update reports
• Policy Rating and/or initial entry into rating model
• Processing of various underwriting transactions and requests
• Correspond with brokers for information at Underwriter’s request
• Booking/Invoicing
• Other duties and special projects as assigned

Required Skills and Abilities

• Analytical and problem solving ability
• Detail-oriented
• Customer-focused
• Collaborative and team-oriented
• Strong communication and organizational skills

Education and Experience

Bachelor’s Degree preferred
2+ Years experience in same or related field preferred

Benefits

Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more.