Underwriting Quality Analyst

Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidiaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.

About the role

The Underwriting Quality Analyst supports the underwriting quality and governance program by performing quality review support, analyzing audit and review data, maintaining reporting and documentation, and helping identify trends, root causes, and process improvement opportunities. The role works closely with auditors, underwriters, compliance, operations, product management, and other stakeholders to improve underwriting accuracy, documentation quality, operational consistency, and adherence to company standards.

Responsibilities

• Perform quality review and audit support activities on underwriting transactions, including new business, renewals, notices, endorsements, and other file components, to help assess adherence to underwriting guidelines, rating procedures, documentation standards, applicable regulations, and company policies.
• Support auditors by compiling review data, validating file information, preparing workpapers, and helping summarize preliminary observations for further review.
• Analyze quality review results and conduct root cause analysis to identify recurring patterns, operational gaps, training opportunities, and process trends.
• Prepare audit metrics, quality scorecards, dashboards, reports, and presentations that summarize findings, gaps, deficiencies, and recommended workflow, procedure, or training improvements.
• Work accurately with large volumes of detailed information and present findings clearly to leadership and business partners.
• Assist in the development, refinement, review, and maintenance of process maps, Standard Operating Procedures, underwriting reference materials, and training content.
• Support reporting automation, workflow enhancements, SharePoint content organization, and other tools that improve quality monitoring and governance transparency.
• Effectively communicate with Argo management, vendor contacts, and key stakeholders within underwriting and support areas to route questions, gather feedback, and encourage process consistency.
• Maintain department SharePoint sites, including document version control, permissions support, regular underwriting updates, and related communication tools.
• Perform other duties and special assignments as requested.

Requirements

• 2-5 years of experience in insurance, underwriting support, underwriting operations, data quality, compliance support, or a related environment preferred.
• Advanced working knowledge of Microsoft Office 365, including Microsoft Excel.
• Demonstrated ability to work accurately with large amounts of data and detailed documentation.
• Ability to quickly learn new systems and software.
• Strong written and verbal communication skills, with the ability to summarize findings clearly and professionally.
• Excellent analytical skills, attention to detail, and ability to identify trends or inconsistencies.
• Project coordination skills with the ability to balance and prioritize competing deadlines.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications

• Experience using SharePoint, Power BI, workflow tools, or similar reporting/governance platforms.
• Familiarity with underwriting systems, insurance documentation, or quality assurance workflows.

Pay

The base salary range is for hires in the specified geographic areas and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location.

• Richmond: $59,000 - $85,000
• Chicago: $65,000 - $93,000
• New York City: $71,000 - $100,000

Benefits

In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a comprehensive benefits package, including:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Professional development opportunities

Core Values

At Clearbrook, our Core Values are Integrity, Collaboration, Pursuit of Excellence, and Forward Thinking. These values reflect who we are today and who we aspire to be—guiding how we work, how we lead, and how we succeed.