Underwriting Data & Operations Specialist

WCF Insurance is an “A” rated, innovative property and casualty carrier with more than a century of experience serving businesses across the Western United States. Since 1917, we have built our reputation on doing the right thing, being great at what we do, and helping others succeed.

About the role

This full-time, exempt position is based at WCF Insurance's Sandy headquarters and serves as a strategic partner to Underwriting, driving operational improvements, analytics, reporting, and tool development to enhance efficiency, quality, and consistency across Commercial Lines. The role collaborates closely with Underwriting, Business Intelligence, Operational Analytics, Business Technology, and other departments to support innovation and business results.

Responsibilities

• Partner with underwriting leaders as the SBU-aligned operations/analytics point of contact.
• Own initiative end-to-end: triage priorities, scope, value, schedule, communicate status and outcomes.
• Own business support for underwriting tools: adoption, usability, and KPI governance.
• Analyze end-to-end process flows within the assigned SBU; identify gaps and drive prioritized improvements.
• Deliver insights via standardized reporting; help drive self-service and reduce ad-hoc requests.
• Translate underwriting needs into tech requirements; partner with Business Technology on delivery, testing, and adoption.
• Develop and maintain lightweight tools such as Excel templates, trackers to improve efficiency, accuracy, and controls.
• Collaborate cross-functionally with Product, BI, Business Technology, and other departments to drive results.
• Lead data-driven improvements: identify issues, implement changes, and facilitate change management.
• Meet commitments and service levels; provide clear status and documented outcomes.
• Drive underwriting tools creation, adoption, and maintenance with documented actions and follow-through.
• Drive measurable improvements (cycle time, adoption, reduced ad-hoc reporting, decision support).

Requirements

• Bachelor’s degree in business, analytics, finance, IS, or related field (or equivalent experience).
• At least two years in business operations or data analytics; insurance commercial lines experience preferred.
• Advanced Excel (Power Query/pivots/models) with ability to build workflow tools and templates.
• Working SQL/data fundamentals; able to define requirements and validate BI outputs.
• Continuous-improvement mindset with bias toward simplification and standardization.
• Strong communicator; can translate operational and analytical topics into clear, actionable updates for leaders.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401K with a generous 6% employer match.
• Employee Assistance Program (EAP).
• Time off to volunteer in the local community.
• All employees earn 4 weeks of vacation their first year.

Pay

The expected salary range for this position is $69,400.00–$86,700.00, depending on experience, education, and location.

Working Conditions

This position is based in an office environment with adequate temperature and lighting control. There are no known hazardous or unpleasant conditions caused by noise, dust, or other environmental factors. There are potentially high-stress situations that require meeting deadlines. The employee must meet the job attendance requirements for this position.