Underwriting Operations Support Specialist

About the Position

Glatfelter Insurance Group is seeking an Associate Operations Support Specialist - Underwriting in our Client Service Operations department. This position is responsible for operational support and administrative functions of GIG, and our external distribution network, within established quality, service and productivity standards under general supervision.

The successful candidate will also:

• Assist with procedure development and maintenance to meet established standards
• Work with various departments and programs within GIG to ensure cross-functional communication and collaboration
• Gather information from clients and/or GIG business units to define problems
• Identify, analyze, develop and test proposed business solutions for business problems and issues
• Affiliate with development of support plan to prioritize and resolve operational issues
• Address client issues promptly and accurately
• Handle escalated issues and follow-up on outstanding issues promptly

Key Responsibilities

• Reviews identified account and processing differences and forward to appropriate Underwriting Assistant for resolution
• Completes any special projects given by management
• Performs cancellations and non-renewals for P&C Underwriting staff in all systems within territory
• Completes quote and QFE purges, pricing sheet intervention and document repository cleanup as requested by Underwriting staff
• Prepares manual billing in ConceptOne for GRP and GHP SL, as well as Workers’ Compensation
• Evaluates and analyzes system issues as identified by the underwriting staff and provide resolution to same
• Handles inquiries from Underwriting staff on business rules and systems and provides solutions
• Participates in cross team discussions within Client Service Operations to identify efficiencies and collaborative projects
• Performs responsibilities necessary to ensure the accurate and efficient processing of assignments within designated span of control, line of business and area of specialization
• Upholds the highest standards of customer satisfaction and service to GIG business units, and our external distribution network
• Maintains confidentiality of information and disposes of material in approved manner
• Contributes to the team effort by performing other assigned duties as needed

Technical Qualifications

• Basic knowledge of related computer applications and basic computer technologies
• Basic knowledge of insurance company and agency operations
• Basic problem-solving and analytical skills
• Ability to interact and communicate with a wide variety of people (internal and external) in an effective manner using reading, writing, speaking, and listening skills
• Must be organized, detail-oriented, self-motivated, and willing to meet strict deadlines
• Must be flexible and adaptable to changing priorities and directions