Underwriting Assistant, Surety

Position Overview

The Underwriting Assistant, Surety, supports the full account life cycle for Surety business, including new business, renewals, endorsements, cancellations, reinstatements, bond issuance, agency changes, servicing activities, and file maintenance. This role partners closely with the Surety Underwriting team to deliver accurate, timely processing and responsive service to internal and external customers, including agents and clients.

Responsibilities

• Process Surety transactions through accurate data entry across one or more product lines, applying knowledge of bond obligations, rating scenarios, and internal processing requirements.
• Review request for new bonds, riders, enter rates and code new business, renewals, cancellations, endorsements, and reinstatements.
• Provide underwriting support to the Surety Underwriting team and exceptional service to internal and external customers, including agents and clients.
• Foster relationships with distribution partners.
• Aid in customer inquiries and questions, as well as the input of new bond transactions.
• Retrieve information using various systems and update agency information as appropriate, including billing, workflow, and contractor's database systems.
• Prepare and verify documents for accuracy prior to entering systems.
• Aid the accounting team with billing, premium, and commission discrepancies upon request.
• Review and reconcile internal system reports as directed by the Manager.
• Apply independent judgment to complete complex or specialized assignments/tasks working within defined policies and procedures to optimize planned business results.
• Support operational and systems support for Surety processing activities, escalating technical issues to Ascot’s IT and operations teams as needed and assisting with resolution.
• Process, coordinate, and validate data and documents to ensure accuracy, quality, timely service, and customer satisfaction.
• Support special projects as needed.

Requirements

• A minimum of 3 years of insurance experience supporting a Surety team.
• Excellent written and verbal communication skills.
• Focused eye for detail and accuracy.
• Intermediate knowledge of Microsoft Excel and Word.
• Excellent time management skills and the ability to work in a multi-task environment.
• Desire to work as part of a team in a collaborative environment.
• Ability to exercise judgment, decision making, and initiative.

Company Benefits

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D, Work/Life Resources (including Employee Assistance Program), and more.
• Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state /local paid leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, Adoption, Maternity, Military, Primary & Non-Primary Caregiver).
• Retirement Benefits: Contributory Savings Plan (401k).