Underwriting Assistant, Excess

Why join the Novacore team? Because your next stellar chapter starts here — and we’re building something bold and meaningful. At Novacore, we’re not your average insurance company. We’re a team of driven professionals passionate about redefining the specialty insurance experience for our agents, carrier partners — and for each other. We specialize in tailored solutions for niche industries, powered by advanced analytics, modern technology and a culture of innovation. Backed by strong leadership and strategic growth initiatives, Novacore is poised to scale and lead in the specialty insurance market. But at our core, we believe it’s not just what we do — it’s how we do it and who we do it with. Recognized as a top workplace, Novacore is a place where ambition is supported, growth is continuous and culture matters. From day one, you’ll find mentorship, hands-on learning and clear paths for advancement. You’ll grow your skills, expand your expertise and become even more exceptional — because when you succeed, we all do.

Responsibilities

• Submission Management
• Retrieve incoming submissions from broker portals, email, and other channels across all Sedona verticals (Transportation, Construction, Life Sciences, Energy, and National Accounts).
• Log, organize, and upload submissions into Sedona's underwriting platforms accurately and in a timely manner.
• Track submission status and ensure all required documentation is complete before routing to the underwriting team.
• Maintain organized records of submissions, quotes, binders, policies, endorsements, and renewals within Sedona's systems.
• Broker Communications
• Serve as the primary point of contact for retail brokers on operational and transactional matters, providing timely, professional, and accurate responses.
• Communicate with brokers regarding submission requirements, quote status, binder issuance, policy delivery, endorsement requests, and renewal timelines.
• Follow up proactively with brokers to obtain missing information, outstanding documents, and expiring binders.
• Maintain a positive and responsive broker experience that reflects Sedona's commitment to service and professionalism.
• Rating & Technical Support
• Aid underwriters with manual rating and loss rating verification as required, ensuring accuracy and consistency with approved rating methodologies.
• Review and reconcile loss runs, exposure data, and rating worksheets to support underwriter analysis.
• Flag discrepancies in submitted data or rating inputs and communicate findings to the appropriate underwriter.
• Underwriting Team & Leadership Support
• Provide broad administrative and operational support to Sedona's underwriters and senior leadership across all verticals.
• Aid in the preparation and quality control of quotes, binders, policy documents, and endorsements prior to delivery.
• Support the tracking of key deadlines including binder expirations, policy issuance, and renewal dates.
• Contribute to process improvement initiatives as Sedona builds out its operational infrastructure.
• Perform other duties as assigned in support of the underwriting team and firm-wide objectives.

Qualifications

• Minimum of 3 years of experience supporting excess casualty business in an underwriting, operations, or related insurance role.
• Familiarity with commercial lines insurance products, policy documents, and industry terminology.
• Strong organizational skills and the ability to manage multiple priorities and deadlines simultaneously.
• Excellent written and verbal communication skills, with a professional and service-oriented approach to broker interactions.
• High attention to detail and accuracy in data entry, document management, and correspondence.
• Proficiency with Microsoft Office Suite and comfort working within digital underwriting and workflow platforms.
• Ability to work independently while maintaining strong collaboration with a team in a hybrid office environment.
• Preferred Experience:
• In excess and surplus lines, specialty insurance, or an MGA/MGU environment.
• Experience with large-account commercial casualty or specialty insurance operations.
• Experience with manual rating, loss rating, or actuarial support functions.
• Familiarity with broker portal platforms and electronic submission systems.
• Associate in Commercial Underwriting (AU), CPCU coursework, or other relevant insurance designations.