Underwriting Assistant

The Underwriting Assistant supports our Excess & Surplus lines book of general/excess liability, garage and professional liability business. The role involves providing Underwriters with technical and clerical support to make prudent underwriting decisions on new business, renewals, and endorsements.

Responsibilities

• Supports the underwriting life cycle from pre-submission through policy issuance and renewal.
• Identifies key issues in the decision-making process with the guidance from the underwriter.
• Identifies and uses appropriate resources that assist in the analytical process; makes formal recommendations to underwriters on account management needs.
• Performs analysis utilizing appropriate information to consider endorsement/account acceptability.
• Issues premium and non-premium bearing endorsements.
• Demonstrates adherence to guidelines which include, Underwriting Guidelines and Service Level Agreements.
• Follows up with underwriters and brokers on outstanding information.
• Supports day-to-day transactions that support multiple underwriting team members and customers/agency partners.
• Develops, maintains, and nurtures positive working relationships with underwriters, customers, and other business partners to provide an enhanced customer experience.
• Displays a strong sense of urgency, recognizing customer needs.
• Applies judgement and presents negotiation on more complex accounts and processes.
• Quotes accounts within authority limits by reviewing exposures and experience rating, updating account information, rates, and adjusts the price.
• Examines inspection reports, prior audits, and endorsements, and refers any issues to underwriters.
• Manages and balances multiple demands.

Qualifications

• A high school diploma or equivalent; college course work or degree preferred.
• Experience with Professional Liability or Commercial Casualty coverages is a plus.
• Strong oral/written communication skills, displaying a positive attitude.
• Ability to provide written referrals where thought process is well documented and easily interpreted by others.
• Detail-oriented with initiative and ability to work in fast-paced team environment.
• A strong focus and passion for delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Ability to work independently as well as part of a team.
• A high sense of urgency and ability to function well in a high-volume and time-sensitive environment.
• Computer literate including use of Word, Excel, and various project management tools.
• Flexible and open to change and enhancements to help evolving in a competitive market.
• Adaptive to adjusting priorities and/or work on multiple tasks.
• A strong sense of ownership and accountability as a result of being highly motivated.
• Some market experience preferred, but not required.