Underwriting Assistant

Location: Knoxville, TN. Great West Casualty Company is seeking an Underwriting Assistant to support the underwriting team and deliver exceptional service to agents and insureds in the transportation industry.

Responsibilities

• Reviewing and preparing new and renewal fleet applications, ensuring information is complete and accurate.
• Gathering and analyzing underwriting data, including loss runs, financial information, motor vehicle reports, SAFER reports, and experience ratings.
• Communicating with agents, insureds, and internal stakeholders to answer questions regarding coverage, underwriting processes, and policy administration.
• Processing bind orders and ensuring policy documentation is complete and properly maintained.
• Assisting with renewal preparation, cancellation notices, retention agreements, premium audits, and monthly reporting follow-ups.
• Reviewing, rating, and processing endorsements and policy changes.
• Supporting underwriting operations through training assistance, workflow management, and backup support for time-sensitive responsibilities.

Requirements

• High school diploma or equivalent required.
• Minimum six years of progressive clerical experience required; insurance industry experience strongly preferred.
• Experience working within an underwriting, insurance operations, or related administrative environment is a plus.
• Strong attention to detail with the ability to accurately review and process complex information.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Proficiency with Microsoft Office products and business systems.

Skills

• Commitment to maintaining confidentiality and professionalism.
• Strong customer service mindset with a focus on building positive relationships.
• Dependable with excellent attendance and follow-through.
• Demonstrates integrity, accountability, and sound judgment.
• Willingness to learn and participate in ongoing professional development.

About the company

At Great West, an Old Republic Company, we are dedicated to serving the people and businesses that keep America moving. As one of the nation's leading providers of insurance solutions for the trucking industry, we partner with drivers, fleets, agents, and customers to deliver exceptional service, innovative solutions, and trusted expertise. Our success is built on the strength of our employees—more than 1,200 professionals working across the country who are committed to integrity, collaboration, and making a difference every day. We believe that great people build great companies. That's why we foster a culture where employees are valued, supported, and empowered to grow both personally and professionally. Whether you're helping customers, supporting business operations, or supporting our claims teams, your contributions matter.