Underwriting Assistant

About the role

Provide superior policy servicing and underwriting support to the Global Casualty Major Complex business unit within the Centralized Operations Unit (COU) in Philadelphia, PA.

Responsibilities

• Complete registration and policy issuance activities, including post-bind transactions timely and accurately.
• Ensure premiums are registered correctly and accurately reflected in the department tracking system.
• Communicate with branch offices to gather data and ensure accuracy of policy information.
• Identify and utilize appropriate systems and company forms/endorsements to complete and submit policies to internal and external clients.
• Maintain or exceed service standards in production, service, support, and customer service.
• Monitor work queue items and take appropriate action to ensure timely processing of incoming requests and responses to all internal and external inquiries.
• Identify and communicate system-related issues to appropriate areas.
• Provide training and assistance as required.
• Process enrollments in ACEWrap public folder within a 48-hour turnaround.
• Follow Home Office Underwriting Guidelines for subcontractor enrollments.
• File all correspondence in the correct Wrap Up Account folder.
• Report system issues (ACEWrap, Outlook, COU Tracking, WCS) to management or appropriate parties.
• Accurately log subcontractor endorsements and comp filing for processing broker requests.
• Ensure procedural compliance; do not deviate from documented procedures without manager approval.
• Support quality and performance through audits, reviews, and feedback.
• Perform other duties and special projects as assigned.

Requirements

• Business or Risk Management degree a plus.
• 3-5 years of commercial casualty underwriting support experience a plus.
• Must be able to function effectively and efficiently in a time-sensitive and high-volume environment.
• Strong data entry and computer skills, including MS Word and Excel (Windows 10).
• Willingness to take ownership of assigned work and production output.
• Commitment to quality.
• Strong written and verbal communication skills.
• Ability to work independently while supporting a team environment.
• Strong organizational and prioritization skills; must be detail-oriented.
• Flexible and adaptable to change.
• Ability to multi-task and change direction quickly and efficiently.

About Us

Chubb is a world leader in insurance, with operations in 54 countries. We provide commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally.