Underwriting Analyst

About the Opportunity

TalentoHC has partnered with a Global Insurance company seeking an Underwriting Operations Analyst within our client’s Insurance Operations team. As an Underwriting Operations Analyst, you’ll be responsible for completing a high-volume portfolio of transactional work supporting the policy lifecycle after the underwriting decision. You'll manage your assigned workload from start to finish, meeting established service level agreements (SLAs), productivity expectations, and quality standards.

Beyond production, you’ll also have opportunities to strengthen your operational expertise, contribute to process improvements, and support initiatives that help our growing business operate more effectively.

This position is based in our client’s Charlotte Metro, NC office. You'll join a collaborative team that values continuous learning, knowledge sharing, and operational excellence. You'll play a meaningful role in improving processes, enhancing efficiency, and supporting the continued growth of our Insurance Operations organization.

Key Responsibilities

• Complete an assigned volume of transactional work supporting the policy lifecycle, including binder reviews, Policy Issuance, Renewal Notices, Renewal Solicitations, cancellations, reinstatements, workflow management, and other operational processes.
• Independently manage your workload from receipt through completion, consistently meeting established SLAs, productivity expectations, and quality standards.
• Analyse operational data to identify trends, improve workflows, and support informed business decisions.
• Identify opportunities to improve operational efficiency, quality, and customer experience through continuous process improvement.
• Partner with Operations, Underwriting, and internal business partners to support successful business outcomes and operational excellence.
• Build strong partnerships across business teams to ensure timely, accurate, and consistent execution of operational responsibilities.
• Provide production support and operational flexibility by assisting with workload balancing and high-priority business needs.
• Support leadership in maintaining quality standards while delivering exceptional service to internal and external business partners.
• Support onboarding, cross-training, and knowledge sharing to strengthen team capability and operational consistency.
• Develop expertise across Guidewire, ImageRight, and other operational systems that support underwriting operations while building a strong foundation for future career growth.

Qualifications

• 3-6 years of experience in commercial insurance operations, underwriting operations, policy administration, or a related insurance operations role.
• Working knowledge of commercial property & casualty insurance operations.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong organizational, analytical, and communication skills.
• Ability to prioritize work, manage competing priorities, and thrive in a fast-paced environment.
• Commitment to accuracy, quality, and continuous improvement.
• Experience with Guidewire PolicyCenter, ImageRight, or similar insurance platforms preferred.
• Experience with reporting and data visualization tools preferred.
• Experience supporting operational process improvements or workflow optimization preferred.
• Strong leadership and communication skills.