Underwriter

About the role

We are seeking a talented individual to join our Underwriting team at Torrent Technologies. This role will be based in Kalispell, or can be performed Remotely Nationwide.

Responsibilities

• Underwrite new submissions to ensure new policies are correct, per guidelines.
• Process endorsements, cancellations, and reinstatements, handle billing issues, and complete policy issuance.
• Review all underwriting information, including applications, photographs, elevation certificates, and third-party internet resources to accurately underwrite policies.
• Provide customer service to agents via phone support, online chat, and emails, meeting required production KPIs as defined by leadership.
• Deescalate difficult customer situations and bring them to complete resolution.
• Actively participate in group activities, including daily huddles, team meetings, and training opportunities.

Requirements

• A high school diploma or equivalent.
• 1+ year of insurance underwriting or recent flood insurance experience.
• Excellent written and verbal communication skills.
• Basic to intermediate technical knowledge of systems and procedures, with attention to detail.
• Basic computer knowledge and proficiency in the Microsoft Office suite, particularly Word, Excel, and Outlook.

Qualifications

• Previous customer service experience.
• 2+ years of underwriting experience with an ANFI designation.
• Experience with underwriting methodologies and flood insurance practices, along with familiarity with organizational insurance procedures and policies.
• Strong time management skills and the ability to work effectively in a team environment.
• Strong interpersonal skills for interacting with team members and clients.

Skills

• High school diploma or equivalent.
• 1+ year of insurance underwriting or recent flood insurance experience.
• Excellent written and verbal communication skills.
• Basic to intermediate technical knowledge of systems and procedures, with attention to detail.
• Basic computer knowledge and proficiency in the Microsoft Office suite, particularly Word, Excel, and Outlook.

Benefits

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities. We provide market leading service and administration to Write Your Own (WYO) insurance companies and agents including direct access to both the National Flood Insurance Program (NFIP) and innovative private insurance products.

Pay

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Schedule

Torrent offers a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. At Torrent, your voice is heard, your skills are sharpened and your ambitions nurtured. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating insurance experiences of the future. If that’s you, join us on our journey.