Unclaimed Property Specialist (Hybrid - CA)

We need to output HTML fragment with sections: About the role? Actually we have "Who We Are", "What We Do", "What You'll Do", "What You'll Bring", "Pay Range", "What We Offer". Also maybe "Responsibilities" etc. According to rules: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should map content to appropriate headings. We need to include sections only when posting has real specific content. Avoid filler like "commensurate with experience". Pay range is given, so we can have Pay section. Schedule not given, so omit. Benefits given, so Benefits section. Qualifications? We have "What You'll Bring" includes education, experience, skills. Could map to Requirements/Qualifications/Skills. We'll decide: maybe "Qualifications" for education and experience, "Skills" for skills. But we can combine. The instruction: Prefer a few substantive sections over many thin ones. So maybe we have sections: About the role (maybe "Who We Are" and "What We Do" combined?), Responsibilities (What You'll Do), Requirements (What You'll Bring), Pay, Benefits. Also maybe "About the company" as "Who We Are". Use

for each heading. We must not repeat job title as heading. Not include Job ID. Remove boilerplate: EEO, scam warning, etc. Also remove navigation/cookie/legal. The "Note that the following statements only apply..." is about LA County; that's maybe legal but it's about Fair Chance Ordinance. Might be considered EEO/legal boilerplate; we should remove? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The Fair Chance statement is legal; likely remove. Also the paragraph about criminal history etc is also legal; remove. Also the "Based on eligibility..." is benefits description; keep benefits. The "We are proud to foster..." is part of benefits/culture; keep maybe in Benefits or About the role. We need to preserve all substantive information. So keep Who We Are, What We Do, What You'll Do, What You'll Bring, Pay Range, What We Offer (benefits). Remove legal statements. Let's extract substantive content: Who We Are: "Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com." What We Do: "As an Unclaimed Property Specialist, you will play a key role in ensuring outstanding financial items are reviewed, researched, and disbursed accurately while maintaining compliance with company policies and regulatory requirements." What You'll Do (Responsibilities): - Analyze and research outstanding checks in accordance with established company procedures, regulatory requirements, and applicable state unclaimed property guidelines. - Serve as the primary point of contact for escrow branches and customers, responding to inquiries, resolving issues, and providing exceptional service. - Evaluate complex issues and escalate matters to management as appropriate, providing research and recommendations to support resolution. - Identify opportunities to improve processes, mitigate risk, enhance operational efficiency, and support issue resolution efforts. What You'll Bring (Requirements/Qualifications/Skills): - High school diploma or equivalent required. - Two to three years of experience in unclaimed property, escrow operations, accounting, banking, title, or a related field preferred. - Working knowledge of department processes, industry practices, and applicable regulatory requirements. - Strong verbal and written communication skills with the ability to effectively interact with internal and external stakeholders. - Demonstrated ability to build and maintain positive working relationships across teams and business partners. - Experience with FAST and TrustLink systems strongly preferred. - Proficient in Microsoft Office applications, including Excel, Word, and Outlook. - Strong analytical, problem-solving, and organizational skills with exceptional attention to detail. - Ability to manage multiple priorities, exercise sound judgment, and work independently in a fast-paced environment. Pay Range: "Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location." What We Offer (Benefits): "By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan." We need to remove EEO statement maybe? The line "First American is an equal opportunity employer in every sense of the term." is EEO boilerplate; should remove. Also the earlier line about "Based on eligibility..." is benefits; keep. So we can keep benefits but remove the EEO sentence. Thus Benefits section: "By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan." Now produce HTML with

headings and appropriate tags. Sections: About the Company (maybe "Who We Are") -> heading About the role? Actually About the role is for role description; but we have Who We Are (company). Could use "About the role" for What We Do? Hmm. The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map to those headings where appropriate. We have: - About the role: could combine Who We Are and What We Do? Actually About the role likely describes the role and company. We'll put company overview and role purpose there. - Responsibilities: What You'll Do list. - Requirements: What You'll Bring (education/experience). - Qualifications/Skills: maybe combine? But we can put Requirements for education/experience, and Skills for skills. However we have many skill items; could put them under Skills. But we prefer few substantive sections. Could combine Requirements and Skills into one section called Requirements (or Qualifications). The instruction says prefer a few substantive sections over many thin ones. So we can have: About the role, Responsibilities, Requirements, Pay, Benefits. Thus: - About the role: includes Who We Are and What We Do. - Responsibilities: bullet list of duties. - Requirements: bullet list of education, experience, knowledge, skills, systems, etc. - Pay: paragraph with pay range. - Benefits: paragraph with benefits. We must not repeat job title as heading. Good. Now produce HTML:

About the role

Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

As an Unclaimed Property Specialist, you will play a key role in ensuring outstanding financial items are reviewed, researched, and disbursed accurately while maintaining compliance with company policies and regulatory requirements.

Responsibilities

• Analyze and research outstanding checks in accordance with established company procedures, regulatory requirements, and applicable state unclaimed property guidelines.
• Serve as the primary point of contact for escrow branches and customers, responding to inquiries, resolving issues, and providing exceptional service.
• Evaluate complex issues and escalate matters to management as appropriate, providing research and recommendations to support resolution.
• Identify opportunities to improve processes, mitigate risk, enhance operational efficiency, and support issue resolution efforts.

Requirements

• High school diploma or equivalent required.
• Two to three years of experience in unclaimed property, escrow operations, accounting, banking, title, or a related field preferred.
• Working knowledge of department processes, industry practices, and applicable regulatory requirements.
• Strong verbal and written communication skills with the ability to effectively interact with internal and external stakeholders.
• Demonstrated ability to build and maintain positive working relationships across teams and business partners.
• Experience with FAST and TrustLink systems strongly preferred.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities, exercise sound judgment, and work independently in a fast-paced environment.

Pay

Pay Range: $20.34 - $27.12 Hourly, Remote. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Benefits

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.