UNC Chapel Hill - Barista/La Farm Bakery

Schedule

Monday–Friday, 7:30 AM–4:30 PM (core hours 7:30 AM–3:30 PM, with flexibility until 4:00 PM). Full-time team members are eligible for benefits.

Benefits

• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Responsibilities

• Embody La Farm values—Exceed Customer Expectations, Quality, Dignity, Community, Learning, Teaching, and Innovation—through action, example, and communication.
• Deliver world-class customer service: greet every customer with “bonjour,” engage verbally, sell through product knowledge, and demonstrate pride, friendliness, energy, and enthusiasm.
• Demonstrate in-depth product knowledge (bread, pastry, baked goods, coffee, cheese, and specialty goods) to drive sales, up-selling, sampling, pairing, and merchandising.
• Prepare and maintain a minimum of three product samples at all times.
• Correctly time-out products during shift.
• Follow the CARE acronym and greet customers within 15 seconds.
• Operate the register accurately and efficiently.
• Ensure accuracy in cash handling, invoicing, special orders, deposits, change orders, petty cash, register reconciliation, gift certificates, donations, and cooking classes.
• Complete a store merchandising walk-through within the first 30 minutes of each shift.
• Receive, manage, and follow through on special orders.
• Merchandise products to La Farm standards, including proper signage, samples, packaging, and labeling.
• Maintain the coffee station: keep coffee fresh and hot, stock creams, condiments, and packaging, and ensure cleanliness and organization.
• Perform proper product rotation and quality control.
• Answer the phone to La Farm standards.
• Distribute cookies to “cookie eaters.”
• Complete daily checklists and tray-outs.
• Follow the production schedule: ensure items listed are available for sale and record out-of-stock and leftover amounts.
• Communicate with production staff regarding out-of-stock items and excessive leftovers.
• Bake breads, cookies, and prep tarts as needed for retail sales.
• Announce bread availability loudly (“Hawk bread”).
• Maintain overall unit safety and sanitation, aiming for a grade “A” or better in health inspections.
• Uphold company standards and policies for opening and closing procedures.
• Ensure safe working conditions and comply with all applicable laws.
• Perform other duties as assigned.

Requirements

• Exceptional customer service skills and a demonstrated sense of urgency to serve every customer.
• Experience in customer service, food service, or high-end retail preferred.
• Cash handling and sales experience preferred.
• Ability to solve business-related problems quickly and efficiently.
• Strong relationship-building skills and a positive, team-oriented demeanor.
• Ability to work in a fast-paced environment and multitask effectively.
• Flexibility required: weekends and holidays are mandatory; two non-consecutive days off per week.
• Excellent verbal communication and interpersonal skills.
• Ability to develop constructive and cooperative working relationships.

Physical Demands

• Ability to bend and lift up to 50 lbs.
• Ability to stand for extended periods.