Unarmed Security Officer - Protective Services - St. Elizabeth Youngstown Hospital (PRN)

This is a PRN "As Needed" position.

About the Role

The Protective Services Officer provides internal and external safety/security functions to support the general safety of BSMH facilities, including participation in investigations and detentions when warranted. Officers are assigned to an area and respond to radio and/or telephone calls for routine and/or emergency assistance.

Responsibilities

• Protects patients, visitors, and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards.
• Deters criminal activity through routine patrols of all hospital property, including parking lots and decks.
• Enforces policies such as parking regulations, visitation policies, drug enforcement, and tobacco-free/smoking policy.
• Monitors hospital activity on closed-circuit television to identify escalating situations requiring protective services involvement.
• Intervenes in patient, visitor, and/or staff confrontations as appropriate.
• Documents all duties performed, including completion of daily activity logs and incident reports.
• Demonstrates understanding of emergency procedures, alarm response, evacuation, and internal/external disaster plans.
• Responds to emergency situations and hospital alarms as designated.
• Completes mandatory education and training to maintain organization and department-specific competencies and requirements.
• Maintains applicable certification/licensure.
• Remains on assigned post and completes all post-specific duties.
• Ensures post and patrol vehicles remain clean, neat, and free of non-work-related material.
• Follows organizational policies and procedures, with special attention to attendance, punctuality, confidentiality, dress code, ID badge display, and safety.
• Maintains a professional demeanor at all times while on duty.
• Maintains proficiency and standards with all issued equipment.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of patients served, including neonates, infants, pediatrics, adolescents, adults, and geriatrics.
• Exercises universal precautions, uses personal protective equipment, and follows infection control policies.

Requirements

• Valid driver’s license (required).
• BLS Basic Life Support – American Heart Association (required within 6 months of hire).
• High school diploma or GED (required).
• Vocational/Technical Degree (preferred).
• 1-2 years of security, law enforcement, or military experience (preferred).
• Non-Violent Crisis Intervention Training (required within 6 months of hire).

Skills

Hard/Tech/Clinical Skills

• Basic skills using Microsoft Word.
• Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body-worn cameras, soft restraints), aligned with healthcare regulations and organizational policies.
• Technical skills in radio communication, report writing, surveillance systems, and access control software.
• Ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.

Soft/Interpersonal Skills

• Effective communication.
• Active listening.
• Empathy.
• Conflict resolution.

Working Conditions

• Periods of high stress and fluctuating workloads.
• General office environment.
• Exposure to high noise levels and bright lights.
• Exposure to physical altercations and verbal abuse.
• Exposure to limited hazardous substances or body fluids.
• May be required to use physical restraints.
• Exposure to human blood and other potentially infectious materials.
• Exposure to adverse weather conditions (cold, hot, dust, wind, etc.).
• Periods of constant interruptions.
• Required to travel to off-site locations, occasionally in adverse weather conditions.
• Prolonged periods of working alone.

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) with employer contributions (when eligible).
• Medical, dental, vision, and prescription coverage, with HSA/FSA options.
• Life insurance, mental health resources, and discounts.
• Paid time off, parental and FMLA leave.
• Short- and long-term disability, backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

Benefits may vary based on the market and employment status.