Unarmed Security Officer - Protective Services - St. Elizabeth Youngstown Hospital (PRN)

This is a PRN "As Needed" position.

About the Role

The Protective Services Officer provides internal and external safety/security functions to support the general safety of BSMH facilities, including participation in investigations and detentions when warranted. Officers are assigned to an area and respond to radio and/or telephone calls for routine and/or emergency assistance.

Responsibilities

• Protects patients, visitors, and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards.
• Deters criminal activity through routine patrols of all hospital property, including parking lots and decks.
• Enforces policies such as parking regulations, visitation policies, drug enforcement, and tobacco-free/smoking policy.
• Monitors hospital activity on closed-circuit television to identify escalating situations requiring protective services involvement.
• Intervenes in patient, visitor, and/or staff confrontations as appropriate.
• Documents all duties performed, including completion of daily activity logs and incident reports.
• Demonstrates understanding of emergency procedures, alarm response, evacuation, and internal/external disaster plans.
• Responds to emergency situations and hospital alarms as designated.
• Completes mandatory education and training to maintain organization and department-specific competencies and requirements.
• Maintains applicable certification/licensure.
• Remains on assigned post and completes all post-specific duties.
• Ensures post and patrol vehicles remain clean, neat, and free of non-work-related material.
• Follows organizational policies and procedures, with special attention to attendance, punctuality, confidentiality, dress code, ID badge display, and safety.
• Maintains a professional demeanor at all times while on duty.
• Maintains proficiency and standards with all issued equipment.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of patients served, including neonates, infants, pediatrics, adolescents, adults, and geriatrics.

Requirements

• High school diploma or GED (required).
• Vocational/Technical Degree (preferred).
• 1-2 years of security, law enforcement, or military experience (preferred).
• Valid driver’s license (required).
• BLS Basic Life Support – American Heart Association (required within 6 months of hire).
• Non-Violent Crisis Intervention Training (required within 6 months of hire).

Skills

• Hard/Tech/Clinical Skills:
  • Basic skills using Microsoft Word.
  • Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body-worn cameras, soft restraints), aligned with healthcare regulations and organizational policies.
  • Technical skills in radio communication, report writing, surveillance systems, and access control software.
  • Ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.
• Soft/Interpersonal Skills:
  • Effective communication.
  • Active listening.
  • Empathy.
  • Conflict resolution.

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• General office environment.
• May be exposed to high noise levels and bright lights.
• May be exposed to physical altercations and verbal abuse.
• May be exposed to limited hazardous substances or body fluids.
• May be required to use physical restraints.
• May be exposed to human blood and other potentially infectious materials.
• May be exposed to adverse weather conditions (cold, hot, dust, wind, etc.).
• May have periods of constant interruptions.
• Required to travel to off-site locations, occasionally in adverse weather conditions.
• Prolonged periods of working alone.
• Exercise universal precautions, use personal protective equipment, and follow infection control policies.

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) with employer contributions (when eligible).
• Medical, dental, vision, and prescription coverage, with HSA/FSA options.
• Life insurance, mental health resources, and discounts.
• Paid time off, parental leave, and FMLA leave.
• Short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

Benefits may vary based on the market and employment status.