Unarmed Public Safety Officer - Charlotte FT Nights

About the Role

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances. Ensures safety and security in accordance with policies, procedures, and training, while inspiring confidence in patients, visitors, and team members through a professional and approachable demeanor.

Responsibilities

• Conducts interior and exterior patrols to identify vulnerabilities, hazards, and fire conditions.
• Performs audits of Interim Life Safety Measures and manages patient valuables.
• Conducts thorough contraband searches and ensures traffic control.
• Monitors visitor conduct and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence incidents.
• Responds to service calls, including combative or threatening individuals, and provides de-escalation or use of force when necessary.
• Plans, prevents, and responds to emergencies such as lost or abducted infants/children, fires, and active threats.
• Investigates incidents on Advocate Health property and completes accurate reports.
• Addresses and escalates complaints to appropriate leaders with supporting documentation.
• Performs liaison rounding duties to build partnerships with all departments and units.
• Delivers security awareness education to team members.
• Coordinates with federal, state, and local law enforcement and first responder agencies.
• Assists with exterior traffic and crowd control, including parking enforcement and vehicular assistance.
• Utilizes Interview and Interrogation tactics to uncover information about incidents.
• Serves as a training resource, preceptor for probationary officers, and field instructor when assigned.
• Maintains current training standards in various areas, including radio communications, verbal de-escalation, and use of department-issued equipment.

Qualifications

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) within two years of appointment.
• Valid driver’s license issued by the Division of Motor Vehicle.
• For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certified in Conducted Energy Weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.
• High school graduate or GED.

Experience

Typically requires 4 years of experience in security, related public safety, or customer service, including responding to emergent situations and identifying/resolving potential risks.

Skills

• Above-average emotional intelligence, with empathetic and compassionate responses to incidents.
• Ability to remain calm under pressure and support a safe, welcoming environment.
• Strong verbal and written communication skills.
• Proficiency in computer use for documentation (e.g., Microsoft Word, Excel, web navigation, database entry).
• Ability to physically restrain individuals when necessary and defend self/others in confrontations.
• Clear radio and telephone communication abilities.

Physical Requirements

• Must sit, stand, walk, and drive throughout the workday.
• Ability to lift up to 35 lbs. occasionally and push/pull with 35 lbs. of force.
• 20/20 vision or correctable to 20/20 with corrective lenses.
• Exposure to mechanical, electrical, chemical, explosive, and radiation hazards; protective clothing required as necessary.
• Frequent exposure to aggressive behavior and emotionally charged situations.
• Must be physically fit to walk all areas of facilities, restrain individuals, and assist with lifting patients.

Preferred Skills

• Behavioral Threat Assessment knowledge.
• Use of Force Review expertise.
• Crime through environmental design awareness.
• Ability to present material and facilitate meetings.