Unaccompanied Housing Building Manager

About the role

This position is located at Unaccompanied Housing at Naval Submarine Base Kings Bay, GA. The purpose of this position is to perform building manager duties for the Unaccompanied Housing Program. The work and duties performed directly contributes to service members' quality of life, mission readiness and contributes to job satisfaction and retention of valuable members.

Major Duties and Responsibilities

• Escorting new residents to their unit or room, when possible.
• Conducting a new resident visit to review the assigned furnishings and equipment inventory and help orient residents to their new accommodations, including building or campus common areas and amenities.
• If unable to conduct the new resident visit at check-in, conduct the visit as soon as possible as schedules permit.
• Managing the check-out of cleaning equipment (e.g., vacuums) to residents, as necessary, to effectively clean and maintain their rooms.
• Conducting daily facility assessments of the facility exterior and grounds as well as all common areas (i.e., lounges, laundry rooms, common kitchens, public restrooms, etc.).
• Verifying that vacant or unassigned units or rooms are ready for occupancy. Monitoring the performance of custodial contractors where applicable.
• Conducting room inspection visits of all occupied or assigned permanent party spaces, at least quarterly, following entry protocols specified in chapter 6 of the Unaccompanied Housing Operations Manual and CNIC Note 11103 (Unaccompanied Housing Inspection Program).
• Reporting any signs of property damage or violation of UH rules and regulations, along with visit findings, to the complex manager or UH manager, as appropriate.
• Serving as an escort for anyone that is not a resident, to include: tenant commands, Public Works (PW), Security, Fire, Environmental Protection Medical Unit (EPMU) personnel, UH Assessment Program contractors and touring visitors.
• Enforcing local UH guest and visitor policies. Ensuring guests are escorted at all times by a building resident, UH staff member or Resident Advisor (RA).
• Serving as an escort for anyone that is not a resident, to include: tenant commands, Public Works (PW), Security, Fire, Environmental Protection Medical Unit (EPMU) personnel, UH Assessment Program contractors and touring visitors.
• Coordinating resident trouble calls and submitting work requests as necessary.
• Ensures security of all residents is maintained at all times.
• Coordinating with the complex manager, facility liaison or PW staff concerning maintenance problems regarding the interior, exterior or grounds and outstanding trouble calls in their assigned building(s).
• Performing minor preventive maintenance to furnishings and appliances to ensure compliance with warranties and to maintain functionality.
• Operating baggage storage room in assigned UH building(s).
• Coordinating dormitory maintenance requirements with the dormitory manger or training command representatives, as necessary.
• Conducting RA facility training and ensuring the completion date is entered in Enterprise Military Housing (eMH).
• Conducting Furniture Fixtures and Equipment (FF&E) inventories and bar coding of furnishings, equipment and rooms as needed. Maintain control of FF&E in vacant or unassigned units or rooms in assigned UH building(s).
• Supporting the annual Tenant Satisfaction Survey (TSS) with distribution of surveys and development of action plans based upon survey results.
• Ensures resident's privacy is maintained at all times.
• Providing quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

A qualified candidate must possess the following:

• 12 months of work experience that demonstrates knowledge of the basic principles, concepts, standards and regulations of customer service.
• Must be skilled in the use of a personal computer and Microsoft Office applications.
• Must possess basic math and reading skills.
• Must be able to communicate clearly and effectively both verbally and in writing in English.
• Knowledgeable in minor maintenance such as changing clock batteries; changing light bulbs in fixtures that are accessible with no more than a six-foot ladder; lubricating the locks and hinges on doors; tightening furnishings hardware and screws; minor furnishings repairs, such as gluing joints and cleaning lint traps on dryer vents; etc.