UMD Stores Floor Lead Lower Level

About the role

The Floor Lead supports daily operations across multiple departments within the UMD Stores. The role works with the Computer Corner, general merchandise, course materials, visual display, customer service, and eCommerce to assist customers and resolve issues as they arise. As a cross-functional member of the UMD Stores team, the Floor Supervisor helps ensure an environment of excellent customer service and compliance with policies and procedures in the store.

Responsibilities

• Computer Corner Operations – 50%
  • Assists the Computer Corner Buyer in sales, reporting/analysis, and warranty and invoice processing.
  • Demonstrates awareness of the customer in actions, priorities, and decisions.
  • Manages visual display of Computer Corner floor, windows, and product outposts.
• Store Operations – 30%
  • Minimizes inventory loss by training and directing the team to provide excellent customer service, maintain a clean and organized store, and review policy.
  • Assists with the set up and execution of the annual physical inventory cycle.
  • Ensures execution of UMD Stores direction (POS, Visual, HR, Operations, etc.), uses resources appropriately, and meets deadlines.
  • Enforces and follows all University Policies and Procedures; responds appropriately to policy and procedural violations using HR resources.
• Talent Management – 10%
  • Provides current, direct, complete, and actionable positive and corrective feedback to others ensuring accountability.
  • Accurately appraises the strengths and weaknesses of the student team and coaches associates appropriately.
  • Creates and cultivates an environment that allows others to reach their full potential while fostering a fun and rewarding working climate.
• Communication – 10%
  • Communicates staffing or performance issues to UMD Stores Assistant Director.
  • Communicates product issues (e.g., fit, quality, damages) to the appropriate Buyer.
  • Balances time and efforts across Street Level, Lower Level, and Express store locations.

This position has indirect supervision of student workers.

Requirements

Minimum Qualifications: BA/BS degree or a combination of related education and work experience totaling at least four years.

Skills

• Ability to lead by example, make sound decisions, act on ideas, and demonstrate professionalism.
• Strong interpersonal and communication skills.
• Demonstrated ability to motivate and challenge a team to achieve results.
• Diligence and perseverance in the face of resistance or setbacks.
• Growth mindset.

Physical/Other Requirements

• Work varied hours/days as business dictates, including periodic weekend shifts.
• Able to reach, push, pull, stand, squat, and bend for up to 8 hours or longer as necessary.
• Able to operate and use all equipment necessary to run the store.
• Able to operate a computerized register system.
• Able to move or handle merchandise throughout the store weighing up to 50 pounds.

Pay

Pay Range: $24.00 - $26.00 per hour, depending on education, qualifications, and experience.

Benefits

• 100% appointment (full-time position).
• Comprehensive benefits package including:
  • Competitive wages, paid holidays, and generous time off.
  • Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program.
  • Low-cost medical, dental, and pharmacy plans.
  • Healthcare and dependent care flexible spending accounts.
  • University HSA contributions.
  • Disability and employer-paid life insurance.
  • Employee wellbeing program.
  • Excellent retirement plans with employer contribution.
  • Public Service Loan Forgiveness (PSLF) opportunity.
  • Financial counseling services.
  • Employee Assistance Program with eight sessions of counseling at no cost.

Initial pay may not reach the maximum of the range to ensure compensation reflects individual credentials and experience while maintaining equity.