UKG Workforce Scheduling Assistant

About the position

Location – El Paso, TX

Essential Duties & Responsibilities

• Support daily Detention Officer scheduling requirements by assisting with shift assignments, staffing vacancies, call offs, overtime, leave, training, shift changes, and other adjustments necessary to maintain operational staffing.
• Ensure schedule changes and staffing decisions are accurately and promptly entered into UKG, so system records reflect actual employee assignments and scheduled work hours.
• Review UKG schedules, employee time records, missed punches, exceptions, discrepancies, and other system information requiring correction or follow-up. Coordinate with supervisors, Payroll, Human Resources, and Scheduling to resolve identified issues.
• Assist with overtime administration and scheduling in accordance with established procedures, employee seniority, applicable collective bargaining requirements, and operational staffing needs. Maintain appropriate documentation of scheduling and overtime activity.
• Monitor staffing levels, scheduled hours, overtime hours, vacancies, absences, and other workforce information to assist operational leadership with daily staffing decisions.
• Process scheduling adjustments resulting from approved leave, call-offs, employee status changes, training, temporary assignments, administrative actions, and other workforce events.
• Compare UKG information against scheduling records and operational documentation to identify inconsistencies and ensure workforce records remain accurate.
• Generate, review, and distribute UKG reports related to employee schedules, hours worked, overtime, attendance, staffing, timekeeping exceptions, and other workforce information as required.
• Assist employees and supervisors with routine UKG scheduling and timekeeping questions and coordinate more complex system, payroll, or employment matters with the appropriate department.
• Maintain accurate scheduling documentation, workforce trackers, overtime records, and other records necessary to support staffing operations and applicable contractual requirements.
• Support Scheduling and operational leadership with schedule preparation, staffing projections, employee availability, shift coverage, and other workforce planning activities.
• Maintain confidentiality of employee schedules, timekeeping information, personnel information, and other sensitive workforce records.
• Perform other duties as assigned based on operational, contractual, and organizational requirements.

Required (Minimum Necessary) Qualifications

Education Requirements: High school diploma or equivalent required. Associate's degree or higher in Business Administration, Human Resources, Management.

Level of Experience Requirements:

• Relevant workforce scheduling, timekeeping, payroll, administrative, or workforce management experience may be considered in lieu of postsecondary education where permitted by contractual requirements.
• Minimum two years of experience in workforce scheduling, timekeeping, payroll support, workforce administration, operations support, or a related administrative function.
• Experience using UKG, Kronos, or another workforce management, scheduling, timekeeping, or payroll system.
• Experience working with detailed employee scheduling, timekeeping, or workforce data.
• Experience supporting a fast-paced, high-volume, or continuous operation preferred.

Knowledge, Skills, Abilities, and Other Characteristics

• Strong proficiency using computerized workforce management, scheduling, timekeeping, or payroll systems.
• Ability to quickly develop advanced proficiency with UKG scheduling and timekeeping functions.
• Strong attention to detail and ability to accurately enter, review, and reconcile large volumes of workforce information.
• Knowledge of employee scheduling, shift coverage, overtime administration, timekeeping, and workforce administration practices.
• Ability to identify scheduling, timekeeping, and workforce data discrepancies and coordinate appropriate corrections.
• Ability to interpret and consistently apply scheduling procedures, company policies, established staffing practices, and applicable collective bargaining requirements.
• Ability to work with employee schedules covering multiple shifts in a continuous 24-hour operation.
• Ability to manage multiple priorities, schedule changes, staffing requirements, and deadlines in a high-volume environment.
• Strong organizational, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to communicate effectively with Detention Officers, supervisors, managers, Human Resources, Payroll, and corporate personnel.
• Ability to maintain confidentiality and appropriately safeguard employee, scheduling, payroll, and workforce information.
• Proficiency with Microsoft Excel, Outlook, Word, and other Microsoft Office applications.

Preferred

• Direct experience with UKG workforce management, scheduling, and timekeeping functions.
• Experience administering employee schedules for a workforce of 500 or more employees.
• Experience scheduling employees in a 24-hour, seven-day-per-week operation.
• Experience with overtime administration, shift coverage, timekeeping, or payroll support.
• Experience working in a unionized environment and applying seniority-based scheduling or overtime procedures.
• Experience supporting federal government contracts.
• Experience supporting security, detention, corrections, military, law enforcement, or another highly regulated operation.
• Experience preparing workforce reports and analyzing staffing, scheduling, overtime, attendance, or timekeeping information.

Pay

$28.59 per hr.

Schedule

Applicants will be notified via phone or email within ten (10) business days of submittal.