UC NOC Technician III

Job Responsibilities

• Responsible for performing, training team and developing processes for the following duties:
  • Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform.
  • Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
  • Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
  • Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
  • Proactively monitor network alarms across platform specific network management tools.
  • Support all customers to include providing global situational awareness support.
  • Verify that service has been restored upon resolution of all customer-initiated tickets.
  • Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
  • Proactively monitor network alarms across platform specific network management tools.
  • Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
  • Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
  • Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
  • Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
  • Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies.
  • Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

Minimum Qualifications

• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
• Able to work in a 24x7 shift work environment.
• Must have an active DoD Top Secret security clearance.
• Requires general understanding of both voice infrastructure and IP network topologies.

Desired Qualifications

• Tech control facility or cyber transport experience.
• Circuit actions experience.
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
• Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies.
• Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.