NOCC Technician I, II, III

Responsibilities

• Monitor and resolve issues related to Lucent & Nortel CDMA switches, Alcatel Lucent, Fujitsu, Calix, OCCAM, BTI, Cisco, and other telecommunications hardware.
• Maintain, test, and resolve issues with OCn, Gigabit Ethernet, DS3, T1, and DWDM facilities across both legacy and IP networks.
• Cook up troubleshooting with vendors, infrastructure, field, and internal technical teams.
• Enhance customer service by resolving issues escalated from Customer Care, Roaming, Engineering, Field Services, and other departments.
• Perform additional duties as assigned.
• Actively support company values including integrity, ownership, passion for excellence, and customer focus.

Qualifications

• For Positions At Level I, We Require:
  • An associate degree in a technical discipline or equivalent experience in wireless/data/communications services.
  • Experience in NOCC or related telecommunications role preferred.
  • Knowledge of CDMA/LTE systems preferred.
  • Excellent communication and interpersonal skills.
• For Positions At Level II, We Require:
  • All qualifications from Level I.
  • At least two years of experience in a Network Operations Control Center.
  • Proven ability to fulfill Level II responsibilities.
• For Positions At Level III, We Require:
  • All qualifications from Level II.
  • At least four years of experience in a Network Operations Control Center.
  • Demonstrated capability to perform Level III responsibilities.

Benefits

• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• Tuition Assistance Programs
• Complimentary Wireless Service & Device*
• 401k Match
• Teladoc Telemedicine
• WellBeacon Wellness Program
• Paid Talent Referral Opportunities