NOC Technician II

Key Responsibilities

• Monitor, troubleshoot, and resolve issues related to DAS and 5G infrastructure, ensuring compliance with established SLAs.
• Respond dynamically to system alerts and alarms, conducting level one and two troubleshooting to maintain network integrity.
• Create, manage, and close trouble tickets for incidents, ensuring accurate documentation and timely resolutions.
• Conduct trend analysis on network performance metrics and alarms to identify areas for improvement.
• Support field technicians remotely by providing troubleshooting guidance and technical expertise.
• Audit and maintain the inventory of DAS and 5G equipment, ensuring up-to-date configurations are reflected in the monitoring system.
• Collaborate with vendors and OEMs for effective maintenance and support of all DAS and 5G-related equipment.
• Assist in maintaining firewalls and demarcation points for enhanced system monitoring and security.
• Mentor and train regional technicians in the effective use of ticketing tools and best practices for incident resolution.
• Process and execute Return Merchandise Authorization (RMA) for faulty equipment and track spare parts inventory.
• Assist in asset management and ensure all equipment is accounted for and properly maintained.

Required Skills

• Ability to travel as needed (~15%).
• Strong attention to detail with a commitment to completing projects thoroughly and efficiently.
• Excellent verbal and written communication skills, with a passion for mentoring and developing technical staff.
• Hands-on experience in diagnosing and resolving RF, network, and system issues in both office and field settings.
• Proficiency in computer applications, including Windows, Microsoft Office, Visio, and iBwave platforms.

Experience

• Minimum of 4 years of experience in monitoring, analysis and remediation of RF systems, DAS, and 5G networks.
• Fiber/Passive DAS, and WLAN systems.

Education

• A+, Security +, Network +, Server +, or equivalent accredited certifications/degree are a plus.

Preferred Qualifications

• Experience with network performance monitoring tools and software.
• Familiarity with RF testing equipment and methodologies.
• Formal DAS OEM training or certifications.