TSD NOC Technician II

About the role

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! TNS has an amazing opportunity in our Network Operations Center for a NOC Technician! In this role you will answer incoming phone calls from customers and document, isolate and resolve network and customer specific incidents.

Responsibilities

• Monitor network surveillance systems, respond to alarms and error conditions, as well as monitor email and manage a phone queue taking direct support calls from our customers and vendors.
• Manage and resolve assigned incident tickets.
• Provide direct support to internal and external customers to mitigate service impact resulting from network events.
• Perform complex troubleshooting, fault isolation, root cause analysis, and incident management supporting SS7, SIP, and Diameter Signaling Platforms as well as IPX and IP networks.
• Perform troubleshooting for BGP peering and IP connectivity alarms.
• Troubleshoot Ethernet, DS0, DS1, DS3, and optical circuits and connectivity utilizing switches, routers, STPs, DACS, DNX, DSR's and other muxing equipment.
• Interface with TNS customers, telecommunications carriers, and equipment vendors.
• Perform routine and corrective maintenance on network elements.

Qualifications

• Experience in a Network Operations Center or similar Operational Support environment in a technical support or engineering role.
• Bachelors degree in a technical field or equivalent experience.

Skills

• Verbal and written English skills essential.
• Working knowledge of LTE technologies including Diameter, S8, S6a.
• Working knowledge of SIP message call flows and platform interworking.
• Working knowledge of IP networking technologies and troubleshooting.